Payment

What are the benefits of the MyCasinoCard online portal?
You can conveniently view, manage, and update your registration details (address, SEPA direct debit authorization) yourself - anytime, anywhere, even on your mobile device. You’ll only need to visit a card office in person if, for example, you’ve blocked your card and want to reactivate it. There is no administrative hassle, such as filling out paper forms. Additional features related to the CasinoCard, such as the current transaction overview, are available online.

Who can use MyCasinoCard and register there?
Anyone. All guests and customers at Siemens locations can use employee restaurants, coffee bars, shops, other dining facilities, and the Siemens Active Studios and pay cashless with the CasinoCard-

Can any CasinoCard holder use MyID?
No. Identification via MyID is only available to employees of Siemens AG and Group companies such as Siemens Mobility GmbH.

I can’t register - what should I do?
For example, if the error message appears: “Your data cannot be entered online”

Meaning: You are likely an existing customer
Solution:

• Please do not register again
• Instead, log in as an existing customer
  

Can I register/log in using a personal email account instead of a work email address?

• Respond within 3 business days (via the contact method specified in the email)
• Provide proof of your company affiliation if necessary

What happens if I do not respond within 3 business days?

• You will receive an email stating that you will be assigned to a customer group with a surcharge (external price)
• Your transactions will be billed at the external price

Important note:

• No retroactive refunds will be issued
• Transactions already booked will remain valid

I have not received a confirmation email – what could be the reason?
Possible causes:

• The email may have landed in your spam or junk folder
• The email address provided may contain an error
• There may be a delay in email delivery
• Please contact support

After registering, I receive a message saying that my email address could not be confirmed – what should I do?

• Please try logging in

How is my account correctly assigned to a customer group (discount)?

• During registration, it is strongly recommended to use your GID / Entra ID if available.
• Register using your company email address.
• If possible, do not register with your private email address.

Benefits:

• Automatic and correct customer group assignment when logging in with your ENTRA ID/GID
• Correct pricing (e.g. employee pricing)

I received an email after registration stating that I could not be assigned to a customer group - what does this mean?

• Your registration could not be automatically assigned to an eligible employee group.

Possible causes:

• Registration without an Entra ID
• Use of a private email address
• Use of a company email address that is not eligible for discounts
• No clear assignment to a company possible

What should I do if I was not assigned to a customer group?

• Respond within 3 working days (using the contact method provided in the email)
• You may need to provide proof of your company affiliation

What happens if I do not respond within 3 working days?

• You will receive an email informing you that you will be assigned to a customer group with a surcharge (external pricing)
• Your purchases will be charged at the external price

Important note:

• No retroactive refunds will be issued
• Transactions already booked will remain unchanged

I can't log in using the Entra ID feature - why?

Possible reasons:

• You haven't registered yet—check your email inbox for the confirmation email
• Entra ID isn't activated in your MyCasinoCard account
• Make sure your Entra ID is activated in your account

I can't log in with my email & password – why?

Possible causes:

• You haven't registered yet
• Is your password correct? (Note that it is case-sensitive)
• Has your email address changed?
• Have you forgotten your password? -> Use the “Forgot Password” feature

My email address has changed - what should I do?

• Log in with your old email address and password
• Update your account with your new email address
• If you’ve forgotten the password for your old email address, contact Support

How can I request or regenerate my QR code?

You can generate your personal QR code yourself at any time on the MyCasinoCard portal.

• The QR code can only be regenerated once per day
• It will be available to you immediately after creation
• The QR code has no expiration date
• The old (previously valid) QR code will become invalid

Are there any alternatives available if my country of origin is not in the SEPA area?
Yes, in this case you can create a credit card account in your MyCasinoCard profile for debiting CasinoCard transactions.

Can my personal QR code be imported into my wallet app?
Yes. When you register at mycasinocard.siemens.de or request a new QR code, you will receive a link via email that allows you to import it into the wallet app on various operating systems. The payment function can be stored in the desired wallet app via a Pkpass file.

My QR code/ID card is not working, has expired, or has been blocked – what could be the reason?
Possible causes:

• The validity period has expired (e.g. apprenticeship, internship, temporary employment, retirees, or other fixed-term contracts)
• Payment details (e.g. bank account or credit card) have changed or are no longer valid but were not updated in the MyCasinoCard account
• Payment function has been deactivated

My validity period has expired – what should I do?
Your authorization must be extended, re-submitted, or reviewed.
Procedure:

• Contact support
• Please send us your proof of eligibility as a PDF. This may include:
  • Letter confirming the extension of your apprenticeship / dual study program
  • Temporary employment contract
  • Internship or working student contract with the updated end date
  • Letter from your employer confirming your eligibility (only applicable for contract partners of Siemens Gastronomie)

I have new payment details – does this affect the payment function of the QR code/PKI card?
YES, if new payment details (bank account/credit card) are not updated in your MyCasinoCard account:

• The QR code/payment function of the ID card may be deactivated
• Outstanding transactions cannot be debited
• Please check and update your payment details in your account
• Make sure your bank account or credit card is active and has sufficient funds
• Contact support so that your payment process can be restored

Note:
A change to your bank details with P&O (HR department) is not automatically transferred to your MyCasinoCard account.

What do I need to do to store or update my current payment details?
If you already have a MyCasinoCard account:

• Log in to your MyCasinoCard account
• Add or update your current payment details there

If you do not yet have a MyCasinoCard account:

• Register in the MyCasinoCard portal
• Then add your current payment details

What happens if my QR code is misused or if I lose it?

• Transactions not carried out by yourself unfortunately cannot be refunded.
• If you lose your QR code, you can generate a new code at any time in the online portal at mycasinocard.siemens.de. Your previous QR code will then be automatically blocked.

I registered online in the web portal. Why does my ID card not work at the checkout?
After successful online registration in the portal, you will immediately receive a personal QR code that can be used directly for payment at the checkout. If you would like to use the payment function on your Siemens employee ID card, the card must additionally be encoded. However, this only applies to employees of Siemens AG or Siemens Mobility GmbH. Please note that encoding cannot be carried out on-site for external customers.

My ID card does not work or no longer works – what should I do?

• New ID card → The ID card has not yet been encoded → Payment function has not yet been activated
• A new ID card was encoded, but afterwards a new QR code was requested → The ID card can no longer be used

Solution:

• Have the ID card encoded again
• Then request the current QR code again, not a NEW one

Note:

• External customers can only pay using the QR code
• Registration in the MyCasinoCard portal does not automatically activate the payment function on your ID card

Where can I activate the payment function for my ID card?
On-site at a location where your ID card can be encoded or where you can receive information about encoding locations. Information via location management

Can I switch between SEPA direct debit and credit card billing?
Yes. If you would like to switch from SEPA direct debit to credit card billing, or vice versa, the updated billing details will take effect on the following 14th or 28th of the month and will then apply to all future billing cycles.

Why is a charge of €0.01 made when registering my credit card?
Depending on the credit card provider, an additional pre-authorization may be required to verify a card or account. For this purpose, a so-called test transaction of €0.01 is carried out. This amount will not actually be charged, will be released again after verification, and will not be debited from your account.

What if my bank does not participate in the SEPA direct debit scheme?
Some banks, although located within the SEPA area, do not participate in the SEPA direct debit scheme. MyCasinoCard recognizes these banks, and saving such bank details is therefore not possible.

In this case, you have the following alternatives:

• You can check your IBAN in advance using an IBAN validator.
• This ensures that your bank supports the SEPA direct debit scheme and that saving your details works correctly.

If your bank does not support SEPA direct debit, you can alternatively:

• Add a credit card
• Use another bank account that supports SEPA direct debit

Are there alternatives available if my country of origin is not part of the SEPA area?
Yes. In this case, you can store a credit card account in your MyCasinoCard profile for billing your CasinoCard transactions.

The following groups are eligible for the Siemens employee price or trainee discount:

Employee Price (without surcharge)

• Employees (domestic)
• Employees (international)
• Retirees / pensioners
• Authors of final theses (Bachelor’s or Master’s) without a training or study grant agreement with Siemens AG
• Doctoral candidates
• Working students
• Employees studying alongside their job
• Dual-study students after completion of the Chamber of Industry and Commerce (IHK) examination
  (from the 4th year onwards)

Trainee Discount

• Apprentices or dual-study students of Siemens AG or its subsidiaries
• Apprentices or dual-study students of partner companies
• Master’s students of Siemens AG or its subsidiaries with a study grant agreement
• Interns (mandatory internships / school internships / other internships)
• Apprentices or dual-study students of Siemens AG or its subsidiaries

In addition, employees of contractual partners of Siemens Gastronomie may also be eligible for discounted prices, although these may differ from the discounts listed above.

I believe I am eligible – what can I do?

Please send us proof of your employment relationship as a PDF (including your name and, for clear identification purposes, also your date of birth).

Some companies that have a contract with Siemens Gastronomie for the use of company restaurants wish to decide themselves which of their employees are eligible. If you are an employee of such a company, you will additionally require a confirmation letter from your employer.

Why are there charges on my account even though I haven’t used the service recently?

Charges are always processed with a delay (~4 weeks)

Example:

• Usage/transactions: May
• Charge: End of June

I don’t understand the charge

• Check your transactions in the MyCasinoCard portal under “Transactions and Direct Debits”
• Compare the time period
• Contact support if there are discrepancies

Can I set the timing of my debit myself?

• Unfortunately, individual direct debits are not possible
• Transactions are aggregated and debited at a fixed time
• You can view your transactions in the portal and plan the debit accordingly

Why don’t I see any debits in my account even though I’ve made transactions?

• You may be using a credit card for the CasinoCard process and have set up credit card as your payment method.
• No SEPA debit
• Billing is processed via credit card
• Credit card debits are not displayed in the MyCasinoCard portal

Where can I view my transaction history?
MyCasinoCard Portal → Transactions

There you will see:

• Transaction history
• Individual transactions
• Current balance

Why can't I see my transactions/transaction history and am I getting a UID error message?
Common cause:

Browser or cookie settings
What can I do?

• Switch browsers
• Clear cookies
• Log in again
• Note for mobile devices (e.g., iPhone with Safari)
• Settings → Safari → Privacy
• Blocking prevents display

What can I do if I notice discrepancies in my transactions/sales?

If you notice duplicate charges on a single day, please report them promptly via email directly to the location where you dined.

If you notice any other discrepancies in your transactions: Please contact support for clarification.

Why do I have to pay the external price for the second meal?

Legal regulation (non-cash benefit value for 2026: € 4.57)
Only one main course per day at the employee price is tax- and social security-insurance.

What happens with the second meal?
It cannot be sold at the employee price on a tax- and social security-insurance basis.
Therefore, the external price for the cheaper meal is charged for the second meal.

Are there any exceptions (e.g., working from home)?
→ No, unfortunately, the law makes no distinctions. The only determining factor is that an employee is granted a discounted meal only once per workday.

How do I add my QR code to my wallet?

Use the link provided: “Download PKPass file” • This link allows you to import the file into a wallet app (iOS & Android)

Instructions:

• Open the link on your smartphone
• Open the file
• Add to wallet

• You can block or cancel your CasinoCard feature yourself in your MyCasinoCard account.
• If you have accidentally canceled or blocked your CasinoCard, please contact Support.
• Please note that the final charge will always be processed the following month.

Registration for Retirees

Former Siemens employees who have previously used a CasinoCard as cardholders are asked to register by clicking the “CasinoCard Cardholders” button. We recommend using your personal email address to register. If you need help or don’t have a smartphone, just send us an email. We’re happy to assist you!

Please contact our support.