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Why Operations Manager?

Building X™ Operations Manager gives facility and operations teams a centralized, cloud-based view of connected buildings. Monitor equipment and applications in real time, respond to operational issues quickly, and securely access onsite systems remotely—helping improve productivity, business continuity, and building performance.

For organizations looking to further streamline fault investigation, the optional Fault Triage Agent (FTA) adds AI-assisted support to help operators assess detected faults, understand likely causes, and focus attention on the issues that matter most.

  • Monitor multiple sites from a single point with real-time visibility into connected sites and equipment.
  • Respond quickly with instant notifications, live data-point updates, and commands processed down to the building automation control level.
  • Reduce operational and travel expenses through secure, 24/7 remote monitoring and troubleshooting.
  • Optionally enhance fault investigation with AI-assisted fault triage to support faster, more focused troubleshooting
  • Independently verified digital platform: UL Smart System Verified Platinum for connectivity, cybersecurity and interoperability

Centralized Operational Visibility

Monitor connected sites from a single point. Access aggregated event statistics, building operations, equipment status, and real-time updates to increase transparency and support faster, more informed operational decisions.

Faster Incident Response

Receive instant notifications of operational issues. Analyze alerts and point history, command setpoints remotely, and address problems sooner. Speed up fault investigation with AI-assisted triage and contextual guidance.

Lower Operating & Travel Costs

Securely access onsite systems and troubleshoot via cloud. Remote web access and 24/7 monitoring help teams avoid unnecessary site visits while maintaining visibility and control across distributed building portfolios.

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Key features

Reduce costs and accelerate incident response times

Monitor and troubleshoot remotely

  • View each building’s status remotely and investigate the root cause of issues.
  • Use interactive charts to drill down to equipment level and analyze alerts and point history.
  • Adjust building control systems by commanding setpoints remotely.
  • Access on-premise building management software securely without a VPN or intrusive network changes.
Operations Manager Screenshot

Analyze historical data

  • Automatically log and store values and events for connected data points.
  • Explore data history in interactive charts across different time periods.
  • Identify trends and highlight potential issues requiring user attention.
  • Use historical context to understand system behavior and troubleshoot unwanted conditions.
Operations Manager Screenshot with Analyzing content

Ensure tenant comfort

  • Monitor tenant comfort and building health with easy-to-understand KPIs.
  • Calculate comfort status from real-time data and flag below-average building performance.
  • Receive email and SMS notifications about operational issues.
  • Take corrective action before building-system issues affect tenants.
Operations Manager Sceenshot

Connect assets to work orders for streamlined operation

  • Connect Operations Manager with Asset Management Software for work order management.
  • Create work orders automatically in response to system-detected events or manually after alarm analysis including information on root-cause and/or other affected asstes.
  • Manage event lifecycle status based on work order inputs.
  • Help operations teams react quickly and coordinate issue resolution (triage).
Operations Manager Screenshot with an order filled out

Detect, diagnose and triage faults

  • Compile equipment data points to support fault detection and diagnostic workflows.
  • Use an extensive rules library backed by building-domain knowledge.
  • Apply predefined analytics rules to identify abnormal equipment conditions and potential causes.
  • Address use cases across air distribution, heating, chilled water, meters, and more.
  • Optionally add Fault Triage Agent to support AI-assisted investigation of faults
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Getting started with Operations Manager

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Operations Manager Essential

Build a reliable cloud foundation for building operations. See how your sites and equipment are performing and act on the events that disrupt comfort and daily operations. “Essential” helps operations teams gain real-time visibility, central scheduling and secure remote access across the whole portfolio.

  • Real-time monitoring, trending and control
  • Alarm and event notifications
  • Custom graphics and central scheduling
  • Secure remote web access
  • Platform-agnostic site connectivity

Discover how others use Operations Manager

To further improve the performance, safety, and operational efficiency of its buildings, Korea-based WONIK HOLDINGS relies on the cloud-based building platform Building X and the Building X application Operations Manager.

The lobby of WONIK HOLDINGS

Wonik Holdings | Alarm monitoring for optimized building operations

To further improve the performance, safety, and operational efficiency of its buildings, Korea-based WONIK HOLDINGS relies on the cloud-based building platform Building X and the Building X application Operations Manager.

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Campuses need comfortable buildings to create optimal learning environments, while also streamlining operations and supporting energy-saving initiatives.

Use Operations Manager to get real-time monitoring for data-driven decisions and proactive facility management. Allow automated system adjustments, such as lighting and HVAC control, and preschedule maintenance.

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Frequently asked questions

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