Leverage an integrated strategy to improve service efficiency, lower costs, drive revenue and increase customer loyalty. With solutions spanning across product and service engineering, planning and operations, you will be ready to take your service initiatives to the next level.
In today’s global economy, shrinking product-based profit margins are spurring the need to focus on new and more stable revenue strategies. Many manufacturers are moving toward servitization, transforming their businesses to prioritize service-related revenue in aftermarket business.
By implementing the right service strategy, you can add new revenue streams, drive productivity, cut costs and increase customer loyalty. With a higher quality of service, you can reduce costly asset downtime, improve first-time-fix rates and keep assets in production longer to avoid decommissioning and support sustainability goals. All of these goals are achievable with the help of service engineering solutions.
Manage your product’s service lifecycle and serialized assets with a PLM digital backbone that connects design all the way to service execution and back with closed loop processes.
Create new revenue and gain customer loyalty
Leverage service lifecycle (SLM) to work smarter with integrated technologies like AI, IIoT and AR. Track serialized assets and their latest configurations to provide service teams with the data they need to ensure quality service, reduce asset downtime and improve customer relationships.
Bring service requirements into the design phase early in the product lifecycle and ensure continuous improvement with closed loop processes.
Create effective service plans during the design phase of product development to optimize service operations and reduce asset downtime. Provide service teams with accurate asset configuration data and visual service instructions.
Integrate provisioning and logistic support data with engineering and product design to optimize the entire asset lifecycle.
Combining PLM and CRM into a single app empowers customer-facing teams as revenue generators.
Provides a product structure representation with defined serviceable and spare parts definitions. This visibility is critical to orchestrate service execution and support products throughout their operational life.
Manage spare parts across the entire product and service lifecycle, transforming the process from reactive cost control to proactive value creation.
Manages detailed service requirements that form the basis for proactive service operations and service documentation. Service planner can also be used to develop in-depth overhaul and decommission plans.
Delivers clear, visual, and up-to-date guidance, leveraging 3D and AR content to improve accuracy, reduce downtime, and boost service efficiency.
Integrates provisioning and logistic support considerations into engineering and product design, optimizing the whole life cycle cost and increasing the availability, adhering to A&D standards like GEIA-STD-0007 vC.
This app brings together Teamcenter PLM and Salesforce CRM solutions with closed-loop processes to enable service excellence, accelerate asset monetization, and improve customer satisfaction.
Siemens and Salesforce partner to help manufacturers accelerate aftermarket success. Connected product and service data in Teamcenter plus customer insights in Salesforce, powered by AI, enable manufacturers to increase revenue, gain loyalty, and optimize service excellence and asset monetization.
Teamcenter PSDM connects PLM and Integrated Product Support processes, unifying logistics and provisioning data for defense OEMs and engineer-to-order manufacturers. It transfers product knowledge to operators via standards-aligned data exchange (GEIA STD 0007), enabling design for maintainability, reliability, and testability to optimize costs, improve support efficiency, and maximize asset performance.
Customers rely on Teamcenter for robust performance, adaptability and seamless lifecycle collaboration.
Optimization of service operations is important for both manufacturers and operators. Whether it is referred to as asset management, maintenance, repair and operations (MRO) or aftermarket service, the goal remains the same: to streamline processes and enhance key metrics such as uptime, first-time-fix rates, asset life extension, turnaround time, inventory costs reduction and, ultimately, customer satisfaction.
Teamcenter is recognized by Forrester Research
Teamcenter is recognized as a leader and a customer favorite in PLM in The Forrester Wave™: Product Lifecycle Management For Discrete Manufacturers, Q3 2025 report.
IBM and Siemens have partnered to deliver service lifecycle and asset management together. The integration between IBM Maximo Application Suite for enterprise asset management (EAM) and Teamcenter SLM helps manufacturers realize significant benefits, including up to 25% reduction in asset downtime, 15% increase in productivity and up to 20% reduction in rework cost of maintenance.
Using Teamcenter SLM tools has become a bigger part of our business success story. We’re banking on it to give us a closer relationship with our customers in the future.
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