Maintenance Services Terms for Software & Hardware
The Maintenance Services Terms comprise General Maintenance Services Terms as amended by Specific Maintenance Terms applicable with respect to certain software or hardware.
Applicable Specific Maintenance Terms are identifiable via the unique alphanumeric code displayed on the order with respect to the software or hardware to which the services relate. If the alphanumeric code set forth on an order is not listed below, only the General Maintenance Services apply. .
Related Terms
See terms and conditions related to the Maintenance Terms.
Dodatni uvjeti
Dodatni uvjeti određuju modele licenci, primjenjive uvjete održavanja i podrške te druge uvjete vezane za portfelj ili specifične uvjete korištenja. Dodatni uvjeti identificirani su na obrascu narudžbe jedinstvenim alfanumeričkim kodovima.
Podrška u oblaku i SLA okvir
Saznajte više o našoj predanosti podršci i ugovoru o razini usluge za naše usluge u oblaku.
Univerzalni ugovor o kupcu (UCA)
Osnovni uvjeti utvrđuju opće uvjete i odredbe vašeg ugovora i navedeni su u Ugovoru o licenci krajnjeg korisnika (EULA) ili u Univerzalnom ugovoru o kupcu (UCA).
End User License Agreement (EULA)
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).