Once electrical distribution equipment is energized, the focus shifts from installation to maintaining safe, reliable and efficient operation. Asset owners often adopt reactive, preventive or predictive maintenance strategies based on operational priorities, risk tolerance and budget. SICARE service memberships provide a flexible framework for supporting these approaches, helping organizations manage their assets throughout their operational lifecycle.
Choose from five SICARE membership levels designed to align with your maintenance strategy, operational requirements, risk profile and budget.
Enhance your membership with optional service modules, including preventive maintenance, remote monitoring, spare parts management and extended warranty coverage.
Whether your approach is reactive, preventive, or predictive, SICARE membership options can be aligned to your maintenance objectives.
We have a network of service technicians in most state capital cities across Australia and New Zealand, ensuring prompt on-site responses.
As the original equipment manufacturer (OEM), we possess in-house technical specialists who intimately understand their products.
Our service approach adheres to well-established principles and documented procedures, assuring consistent and reliable service execution.
We are committed to a sustainable future. Our after-sales service maximizes equipment life and supports recycling and responsible disposal, driving a circular economy while enabling positive sustainability outcomes and lower CO₂.
We invest heavily in the training and competence development of our engineering and technical support teams to ensure swift and accurate solutions to your challenges.
SICARE offers customised membership packages. Our tiered and modular approach establishes a support platform tailored to your specific operational needs and maintenance budget, aligning with your risk profile. Memberships are purchased on a per-site basis.
The basic, no-cost after-sales support available to all customers at all times.
Enhanced response time support is provided free of charge to assist customers in resolving issues during the warranty period.
A cost-effective package that ensures certainty in issue handling and resolution for non-critical assets.
A professional support package balancing preventative and reactive support for critical equipment.
A premium package designed for mission-critical assets, requiring proactive management to optimise uptime.
Asset owners often require various after-sales support services. We offer basic level support free of charge for all our customers, while additional levels of support are available through a membership subscription.
Asset owners can reach our support team via email or phone
For technical support, sales inquiries, or general questions: servicehub.au@siemens.com
General phone hotline support is accessible during regular business hours (9:00 am to 5:00 pm AEDT) and is available to all customers.
The operator logs the call and emails the ticket to our customer care team, which typically responds within two business days.
The operator logs the call and forwards the ticket to a case manager, who coordinates with the project delivery team for issue resolution. First response is typically within one business day.
The operator logs the call and forwards the ticket to a case manager, who coordinates with technical specialists for issue resolution. First response is typically within one business day.
The operator logs the call and directly forwards it to an on-call specialist (subject to availability). Should they not be instantly available, expect a callback within four business hours.
Subscribers receive a dedicated 24/7 hotline number that connects them to an on-call case manager who provides around-the-clock support.
Brochure | SICARE
Report | Sustainability Statement 2025 (CSRD Report)
Product center | Switchgear
Product center | Protection relays
Product center | Generator circuit-breaker