e-Appointments: Invite, inform, remind, prepare & support

e-Appointments: Invite, inform, remind, prepare & support is powered by heyPatient

heyPatient AG is a Swiss healthtech company offering a fully integrated, patient-centered platform across app, web, and on-site terminals.
Our solution supports the entire patient journey — from digital onboarding and appointment scheduling to treatment coordination, automated patient call, -navigation, -documentation, forms, care@home and more.
By streamlining communication and processes with best practice functional modules, we enhance patient experience and operational efficiency for hospitals and clinics.
The multisided platform is cloud-based, offers 21 languages, includes the patients' personal care network and is ready-made at the push of a button.

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Why e-Appointments: Inform, Remind, Support?

With e-appointments, healthcare organisations simplify appointment-related communication and create a seamless patient experience. Patients receive digital invitations, reminders, and relevant pre-visit information – in 21 languages. Inclusion of relatives via heyFamily can easily be done. Reduce no-shows and effort, get better-informed patients. Patients feel guided, prepared and connected. For in-/outpatients, rehab and other journeys.

Medical app interface on smartphone screens

Benefits

𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗽𝗿𝗲𝗽𝗮𝗿𝗲𝗱𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻
Patients receive timely, relevant information and reminders – directly via app. This reduces uncertainty, improves attendance and enhances the overall care experience before, during and after the appointment.
𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝘄𝗼𝗿𝗸𝗹𝗼𝗮𝗱 𝗮𝗻𝗱 𝗻𝗼-𝘀𝗵𝗼𝘄𝘀
Automated invitations, confirmations and reminders ease pressure on staff and ensure better planning reliability. Seamless integration into existing processes keeps implementation effort low and impact high.
𝗙𝘂𝘁𝘂𝗿𝗲-𝗿𝗲𝗮𝗱𝘆 𝗮𝗻𝗱 𝗳𝗹𝗲𝘅𝗶𝗯𝗹𝘆 𝗲𝘅𝗽𝗮𝗻𝗱𝗮𝗯𝗹𝗲
Built on the modular heyPatient platform, e-appointments integrate easily with existing systems and support future needs – from online booking to inhouse navigation – all in your branding and 21 languages.
𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁, 𝗽𝗮𝘁𝗶𝗲𝗻𝘁-𝗰𝗲𝗻𝘁𝗿𝗲𝗱 𝗮𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀
e-appointments support personalised, just-in-time communication across the entire care journey – from initial scheduling to follow-up. Improve coordination, reduces delays and strengthens continuity of care.

Featured Capabilities

Digital invitations, reminders and patient guidance info in 21 languages

Automated, multilingual invitations to your patients directly from your system.
Automated reminders and tailored information for your patients – before and after appointments, including fasting phase, packing list & more. For improved patient preparedness and reduces no-shows.
GoogleMaps-based navigation to the clinic and/or entrance is included in the standard.

Optional online booking and patient-side appointment confirmation

Enable patients to book and confirm appointments digitally – if desired. This adds flexibility, supports existing processes and enhances planning reliability without requiring workflow changes.

Real World Applications

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Integrated SIEMENS Inhouse Navigation

Guide patients seamlessly to their appointments with integrated inhouse navigation. By combining Siemens technology with the heyPatient app, we enhance orientation, reduce stress, and improve the patient experience. Learn more in our success story: https://en.heypatient.com/post

Frequently Asked Questions

Explore Resources and Related Products

Additional Information and Resources

Company Website

KSB-APP: The digital hospital - YouTube

Prerequisites

API-integrated CIS- and other planning systems (API based on HL7 FHIR)