Enhance your company's competitiveness. From emergency assistance directly from the manufacturer to evaluations of your digitalization level, our service experts will work together with you to develop a digitalization strategy and roadmap, tailored to your needs and business goals.
As part of our basic support, you receive fundamental assistance via regional hotlines, generally in your local language. Our service experts are familiar with your local installation and are available free of charge for up to one hour of support, including by phone if desired.
You can use the support request – the fast, electronic entry channel for questions about products.
The Industry Online Support app makes it possible to search for the right services anytime and anywhere. Thanks to manuals, FAQs and certificates you find the right information.Â
The cause of a problem in your plant isn’t always obvious. Enjoy the benefits of our technical forum to quickly obtain information on malfunctions and error codes.
Discover our paid services that offer you exclusive benefits. Advanced features, premium content and customized solutions are waiting for you. Increase your productivity and achieve your goals with our expertise. Choose the right package and contact us for more information.
Our extended support offers comprehensive, individual service for all industry products, covering complex inquiries, configuration and technical commissioning support. Bill via service card or extended packages.
Priority callback ensures immediate expert callback during local Siemens business hours. Our expertise covers engineering, plant commissioning and system tests. Billed via Siemens Industry Service Card.
*Not for building products.
24/5 support available beyond local Siemens hours. Three global hubs (DE, US, CN) ensure 24hr weekday availability for other time zones. Billed via Siemens Industry Service Card.
*Excludes SIMATIC PCS 7/building products.
Mature products offers extended support for type-cancelled, discontinued or replaced products. It's a fee-based service due to resource investment, yet experts resolve 99% of inquiries. Billed via Siemens Industry Service Card.
Learn more about our contracted services, available exclusively to contracted customers. With a contract, you get access to a variety of additional options specifically tailored to your needs. Benefit from advanced features, exclusive content and tailor-made solutions.
Individualized support through proactive system services
Managed system services provide comprehensive system support that includes system inventory, technical support, and regular system reports – for high productivity and economic efficiency in plants and machines.
Discover the different payment methods we offer for our services. We understand that every customer has individual preferences when it comes to payment. That's why we provide a variety of flexible options. Choose the method that's right for you and enjoy convenient access to our services.
Comprehensive support directly from the product manufacturer
The Siemens Industry Service Card is a prepaid card for technical support. It brings on a combination of technical support services products and systems for discrete manufacturing as well as current SIMATIC PCS 7 versions, building products, sensors and field devices. The card is available as digital version for immediate use and is valid for three years from the date of purchase.
Already have the Siemens Industry Service Card?
Contact the following hotlines (not for building products):
Germany: +49 911 895 7272
USA: +1 800 333 7421
China: +86 10 64757575
Extensive and individual support for complex requests
The Technical Support Extended Packages are a payment option for specific support requests for current, not discontinued SIMATIC products to Technical Support in Germany. The packages are available in sizes of 4 or 40 hours. The number of packages required to process the specific support request is estimated by the technical support expert. Billing takes place after completion of the support request according to the quantity actually required.
To stay competitive in a fast-changing market environment you need the right digitalization strategy. Our service experts support you during the whole value chain with their long-term expertise and out-of-the-box thinking.Â
If you either plan a new plant or want to modernize existing assets, we support you with deep technical know-how and industry expertise to choose the right products and systems for your industrial facility.
Proactive and regular service recommendations help you to plan your preventive maintenance activities according to the actual condition of your installed assets or plant and enable optimized maintenance planning.Â
With our Industry Support and Assessment Services, you have access to expert knowledge, information and fast support when it matters – anytime and anywhere.
Once our service experts complete the assessments with you, you'll receive a detailed overview of the recommended implementation steps, including costs and a proposed timeline for the solution.
Receive expert assistance with our support services, available online anytime, anywhere. Our premium support offers rapid callbacks, quick response times and priority emergency treatment, enabling you to secure plant availability.
Our Siemens Industry Online Support provides you with quick and easy information about your installed products and systems in the form of manuals, FAQs and various search features – 24 hours a day, seven days a week.
Find out how our support and assessment services generate added value for your company in practical applications.
DSM | Chemicals | Switzerland
Our Managed System Services offered fast, efficient support with a personal contact for complex or urgent issues involving Siemens components. Our support manager is thoroughly familiar with the plant and with specific DSM applications/processes, ensuring rapid expert assistance, remote fault analysis, and support for engineering and maintenance projects.
Discover the expertise of our service professionals, advanced technologies and sustainable digitalization solutions.
Our experts from SITRAIN offer the right industrial training for you in classroom courses, online or virtually.