End-to-end eMobility services to operate, maintain, and scale EV charging infrastructure – from commissioning to long-term operation.
Operating EV charging infrastructure requires more than hardware. Availability, reliability, cybersecurity, and scalability are critical to success. Siemens eMobility Services support operators, cities, utilities, and fleets across the full lifecycle – from commissioning and training to digital services, maintenance, and upgrades. Modular services grow with your business.
Reduce downtime and operational risk with proactive services, remote monitoring, and fast-response support that keep your charging infrastructure available around the clock.
Adapt services to your growth strategy – from individual sites to nationwide networks – while maintaining security, compliance, and long-term cost efficiency.
Streamline commissioning, maintenance, updates, and service management with standardized processes, digital tools, and expert support tailored to your infrastructure.
Siemens eMobility Services cover every phase of your charging infrastructure lifecycle. Modular service blocks allow you to select exactly what you need today – and expand tomorrow.
Key service areas include:
• Digital & remote services for monitoring, diagnostics, and analytics
• Installation & integration services for smooth commissioning
• On-site & spare part services to reduce downtime
• Service agreements for predictable operation and cost control
• Upgrades & retrofits to keep systems future-ready
• Training services to build operational know-how
• Customer portals for transparency and service management
Each service is designed to increase availability, reduce operational effort, and protect your investment.
Remote Services 24/7
With round-the-clock availability, we're always here to assist you whenever you need support, ensuring uninterrupted access to our services and high uptime of your device.
Customer Portal
With standard and enhanced access, our Customer Portal provides you with a full tenant overview, 24/7 incident reporting, transparent ticket tracking, self-help resources, asset details, personalized reporting for all tenant-related users.
Vehicle Integration
Vehicle Integration Services ensure the interoperability of your fleet and your charging infrastructure.
OCPP Backend Integration
Comprehensive testing – and if necessary, adaptation – of OCPP connectivity between your backend provider and Siemens charging hardware ensures its trouble-free communication in the field.
Class-Room Training
We conduct practical training on our premises and ensure hands-on experience with our chargers.
Customer On-site Training
If you prefer training at your own location with your own chargers and site conditions, we're happy to come to you.
Web-based Training
Our convenient alternative to on-site trainings that does not require your staff to travel – can be accessed from a location of your choice and whenever you want.
Commissioning Services
Our Commissioning Services support you in setting up and testing your newly installed chargers.
Field & Maintenance Services
Preventive maintenance according to scheduled maintenance plans as well as on-site interventions when needed.
Spare Part Services
We ensure the availability and timely delivery of spare parts, whenever and wherever you need them.
Extended Warranty
Take advantage of our extended warranty offerings of an additional 1, 2 or 3 years.
Preventive Maintenance Agreements
Our Preventive Maintenance Services cover routine maintenance activities that ensure the proper and reliable operation of your chargers.
Long-Term Service Agreements
Cover an extended period of time and scope – including preventive maintenance agreements as well as additional service packages.
SICHARGE D Power Upgrades
Install more power modules and increase charging power up to a maximum of 300 kW.
SICHARGE D Cable Management Upgrade
Upgrading your SICHARGE D with a cable management system to be fixed on the roof of the charger.
SICHARGE D CHAdeMO to CCS Retrofit
Change the outdated CHAdeMO cable to the more required CCS2 cable type.
SICHARGE UC Connectivity Upgrade
Remote connectivity to Siemens internal backend for diagnostic serviceability support and remote firmware upgrade.
