Industrial Lifecycle Services

We deliver support for technical inquiries, easy submission of support requests, and mobile help via the Industry Online Support App.

Support Request
Use the Support Request – the fast, electronic entry channel for questions about Siemens Industry products.
Get help fast

Industry Online Support App
Find the right services with quick access to manuals, FAQs, and certificates.
Download for Apple iOS
Download for Android

Extended support
Our Extended Support offers you support for complex inquiries - which take more than an hour - and ranges from configuration support and technical support during commissioning to a comprehensive and individual service for all Siemens Industry Products. Billing takes place via our Siemens Industry Service Card, or via Technical Support Extended Packages.

Priority Callback*
With "Priority Callback", you benefit from immediate callback by the next available service expert during the business hours of your local Siemens branch office. Our expertise is based on comprehensive know-how in the fields of engineering, plant commissioning, and system tests. The services provided are billed via the Siemens Industry Service Card.
*Priority Callback is not available for building products.

Managed System Services​
With Managed System Services you receive comprehensive and customized managed technical support. You have a dedicated Support Manager who is familiar with your plant and installations and who efficiently coordinates all service activities. You receive regular reports and you get access to a web application where you can view all contract-specific contents, all support requests and further service-related information at a glance.

Collaborate on the Technical Forum for expert advice and community discussion, and use the Industry Online Support portal (SiePortal) for documentation, solutions, and FAQs.
Industry Online Support Portal (SiePortal)
Technical Forum

We feature flexible payment options for all support services and packages, making it simple for businesses of any size to manage budgets and access the support they need.

Siemens Industry Service Card
The Siemens Industry Service Card is a prepaid card for technical support. It brings on a combination of technical support services products and systems for discrete manufacturing as well as current SIMATIC PCS 7 versions, building products, sensors and field devices.
The card is available as digital version for immediate use and is valid for three years from the date of purchase.
Buy your Siemens Industry Service Card

Do you already have the Siemens Industry Service Card?
Then please contact the following hotlines (not for building products):
Germany: +49 911 895 7272
USA: +1 800 333 7421

Technical Support Extended Packages
The Technical Support Extended Packages are a payment option for specific support requests for current, not discontinued SIMATIC products to Technical Support in Germany. The packages are available in sizes of 4 or 40 hours. The number of packages required to process the specific support request is estimated by the technical support expert. Billing takes place after completion of the support request according to the quantity actually required.