Standard Repair
Avoid costly downtime with the Siemens Standard Repair service. Get fast repairs and a reliable parts supply to minimize disruptions and maintain productivity.
Why Field Service?
On-site Siemens experts are strategically located all over the world to quickly and reliably support you in clearing troubles in your plants, and in the current use of Siemens products and systems. With a customized Service Contract within the scope of our Field Service, you can agree on extended service periods, defined arrival times and maintenance intervals for every industrial plant.
Leverage a worldwide service network
Count on fast, efficient off-site and on-site support from our worldwide customer service network. We are available to address and fix your technical problems and questions.
Receive fast on-site support
Receive fast, competent support from our Siemens experts in an emergency. A maintenance contract tailored to your needs allows rapid response and effective problem resolution to minimize operational downtime.
Maximize plant service life
Improve your plant's service life with regular on-site condition analysis and operational data analysis. This way maintenance work is carried out when it is actually necessary.
Featured capabilities
Ordering a Field Service
Please contact your Contact for Field Services with your order. This is also applicable if you are an OEM or a dealer and wish to place an on-site service order at your final customer's, who belongs to a different country ("international order"). In this case, your regional Service Center will pass on the order to the service station in the country of assignment, who will carry out the service.
Order information
It is our aim to carry out the service efficiently with minimal questions to you or the user. You can help us by providing key deployment details when placing your order:
- What is defective? (product/system/machine)
- A qualified error description
- A precise description of the site of operation
- Who is the customer's/user's contact person?
- What is your order ID?
- Required date of the service
Types of field services
For processing our on-site services, we use service management systems. They support our service centers in coordinating the field service. Service assignments are subdivided into four processing classes for prioritization.
Frequently asked questions
Additional resources and related products
Downloads
Overview | Types of services
Price List | Maintenance, overhaul and services
Price List | Technical services
