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Protect your business – tips on counterfeit products, trademark infringements and grey markets

The use of counterfeit products or products purchased via grey channels* could entail potential risks and disadvantages for customers because they don’t have an authorized distributor as contractual counterpart

Consequences for technical support/ warranty
Products often appear on online trading platforms. Depending on the origin, however, the buyer cannot always recognize beyond doubt whether he is receiving standard technical support and the full statutory warranty for the products purchased or whether he is buying used, out-of-date, damaged, non-functional products or even counterfeits.

Risks of use
The risks associated with the use of e.g. counterfeit or old/used products from grey market sources range from machine/factory downtime due to product failure to longer throughput times and additional costs for repairs.

Possible impairment of a sustainable business relationship
Purchasing products from unknown resellers is therefore only an attractive and cost-effective source for our customers at first glance. Viewed holistically, our partners offer clear advantages when it comes to issues such as "total cost of ownership" and "risks." Here you'll find a list of our Partners: Global Partner Finder.

*Cross border sales via dealers outside the authorized Siemens distribution network are often called “grey markets.”