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Real-world application

Elevate care experience through comfort and safety

Transform the care experience with smart patient room technology, real-time wayfinding and automated safety monitoring. Support patient recovery and wellbeing while enabling a safer and more intuitive patient journey.

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Healthcare Patient Experience

Challenge

Patients consistently cite environmental discomfort and disruption as major drivers of poor care experiences. At the same time, safety events often escalate because they're detected too late: falls, unintended movement or hygiene lapses are identified only after an incident rather than at the moment risk emerges. Staffing shortages and increasing care demands make continuous manual monitoring unsustainable, leaving vulnerable patients exposed to preventable harm.

Solution

Giving patients control over their room environment creates a calmer, more comfortable care experience, while real-time wayfinding and smart parking reduce stress and confusion throughout the care journey. Automated fall detection, movement monitoring and hand hygiene tracking help identify risks early and support faster intervention.The result is smart patient room technology paired with faster safety response, without added clinical workload.

Put comfort in patients' hands

Give patients control over room temperature, lighting and entertainment through a patient room environment control system to support rest and recovery.

Ease the arrival experience

Reduce navigation stress and confusion with real-time hospital wayfinding and smart parking integration.

Catch falls the moment they happen

Detect falls and unintended movement in real time with in-room sensors and automated alerts.

Support hygiene at the point of care

Monitor hand hygiene at the point of care to strengthen infection-prevention practices.

Protect the most vulnerable

Monitor safety zones and infant protection in maternity and neonatal areas to detect unauthorized movement.

See every safety event in one place

Centralize visibility of safety events and response status for timely awareness and intervention.

Recommended solution areas

How to get started with patient experience

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Give patients greater comfort and control throughout their care experience

Empower patients with greater control over room conditions while wayfinding and smart parking help create a smoother journey from arrival to bedside.

  • Integrated nurse call workflows linked to room status and staff availability to prioritize and route requests
  • Continuous IAQ monitoring with threshold-based alerts and trend analysis to proactively manage air quality risks
  • Patient room environment control coordinated across HVAC, lighting and shading for personalized patient comfort
  • Circadian-aware ambient lighting automation supporting recovery, rest cycles and staff task needs
  • Digital entertainment platform integrated with room systems to improve engagement and reduce perceived wait times
  • Smart parking and wayfinding data integrated with facility systems to reduce arrival stress and improve flow

Product | HiMed patient terminal
Product | Desigo DXR
Product | Human-centric lighting

Customer challenge

Patients often experience discomfort from room conditions, disruptions and confusing navigation. These challenges increase stress, affect recovery and make it harder to create a positive care experience.

Key benefits

  • Greater comfort through personalized room controls
  • Reduced stress and improved recovery experience
  • Easier navigation and a smoother patient journey from arrival to bedside

KPIs

  • Patient satisfaction / comfort-related survey scores
  • Reduction in navigation-related delays
  • Room environment adjustment usage rate

Enhance patient experience and safety across healthcare facilities

Creating a positive patient experience requires more than quality care alone. Our experts can help you combine smart patient room technology, patient room environment controls, wayfinding and automated safety monitoring to improve comfort, support recovery and strengthen patient safety throughout the care journey. Create more comfortable, safer and patient-centered care environments.