Submit a complaint

Description of the logistics complaint procedure

1. Logistics complaints are complaints based on a logistic error committed by the supplier or forwarder (quantitative error, loss of shipment, incorrect delivery, missing/incorrect accessories, incorrect packaging, transport damage).

2. Immediately after delivery, the Customer will become acquainted with the condition of the Deliverable and inform Siemens Sp. z o. o. in writing using the online form available on the website - link about any existing defects in accordance with the procedure below:

• damage during delivery should be immediately recorded on the forwarder's delivery documents (damage report) and reported to Siemens Sp. z o. o. within 5 days of delivery under penalty of loss of claims for visible (overt) defects
• other discrepancies in delivery (quantity error, loss of shipment, incorrect delivery, missing/incorrect accessories, incorrect packaging, etc.) should be immediately noted on the forwarder's delivery documents and reported to Siemens Sp. o. o. no later than 6 weeks from the date of delivery,
• to submit a logistic complaint, it is necessary to provide the shipment number,
• in the complaint it is recommended to provide a description of the complaint (information and circumstances regarding the subject of the complaint, in particular the type and date of the event),
• in some cases, additional photographic documentation will be required,
• Siemens Sp. z o. o. will respond to the complaint immediately, no later than within 14 days from the date of its receipt,
• You will receive confirmation of acceptance of the complaint for consideration along with the number assigned to the case and the status of the complaint in a separate e-mail.

3. Sending the form is tantamount to confirming that you have read the Siemens Sp. complaint procedure. z o. o. and its acceptance.

4. In case of any questions or doubts related to filling out the form, please contact us at: di-pl-ordermanagement.pl@siemens.com or the appropriate employee of the Logistics Department.

5. In the event of a quality complaint (replacement/repair), please submit the complaint via the online form available at: https://www.siemens.com/pl-pl/contact/poland/quality-complaint/ and follow the subsequent instructions received from our Website.