Maintenance Services Terms for Software & Hardware
The Maintenance Services Terms comprise General Maintenance Services Terms as amended by Specific Maintenance Terms applicable with respect to certain software or hardware.
Applicable Specific Maintenance Terms are identifiable via the unique alphanumeric code displayed on the order with respect to the software or hardware to which the services relate. If the alphanumeric code set forth on an order is not listed below, only the General Maintenance Services apply. .
Related Terms
See terms and conditions related to the Maintenance Terms.
Supplerende vilkår
Supplerende vilkår angiver licensmodellerne, gældende vedligeholdelses- og supportbetingelser og andre porteføljerelaterede eller brugsspecifikke vilkår. Supplerende vilkår identificeres på ordreformularen ved hjælp af unikke alfanumeriske koder.
Cloud Support and SLA Framework
Learn about our support commitment and service level agreement for our cloud services.
Universal Customer Agreement (UCA)
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).
End User License Agreement (EULA)
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).