Remote Services - Remote Support and Maintenance

Why Remote Services?

Siemens Remote Services are system-specific remote support services for the high-performance operation of your plant's assets and systems. By delivering fast diagnostics, troubleshooting and maintenance services through our remote platform, Remote Services reduce operational outages and maintenance costs.

Our services are delivered via a highly secure, ISO/IEC 27001 certified remote platform called the Remote Service Platform (cRSP). It’s more than just remote access! The platform combines:

Reactive remote service
Integrated M2M (proxy)
File transfer
Email
SMS
File backup services

Key benefits

Improve service efficiency

Remote Services enable authorized remote experts to access connected devices remotely around the world. Resolve support issues efficiently by quickly receiving the right expertise.

Increase performance

Remote Services actively ensure service levels and provide direct and immediate access to systems when needed. This leads to improved time-to-fix rate and reduction of operation outages and maintenance costs.

Enhance security

Our Remote Infrastructure is developed according to industry requirements like IEC 62443 and offers the highest level of security for the protection of sensitive information.

Featured capabilities

Man with glasses using a laptop with remote service capability

Remote engineering

Service engineers use secure remote access to solve your challenges. This expertise allows you to quickly and flexibly respond to market and customer requirements while being supported during the development phase of your plants.

Woman on laptop reading educational materials

Remote commissioning

Get support during the commissioning phase, verify your configuration, and provide remote assistance during setup of systems. With Remote Commissioning, you can optimize your processes by shortening the time-to-market.

Man on tablet receiving remote support from service representative via phone

Remote assistance

Ensure the reliable operation of your systems with the support of service experts. This service enables fast response times in case of troubleshooting, along with systematic identification of causes and optimization potential.

Remote maintenance

Support regular maintenance by detecting potential issues. With advanced diagnostic tools and secure remote access, we monitor your equipment's condition, perform updates, and guide on-site personnel through maintenance processes.