Managed System Services are modularly structured lifecycle services focused on providing comprehensive system support with innovative and proactive services.
The core of the portfolio element is a comprehensive system inventory, the central coordination of all service activities by a Support Manager and regular reporting. This proactive, customized support offers quick, system-oriented solutions for even the most complex tasks.
A dedicated Support Manager who knows your processes, applications and requirements coordinates all service activities centrally for faster processing and resolution of complex support requests.
Minimize maintenance costs and unplanned services through proactive and regular service information and the early identification of correlations by your Support Manager.
Regular status reports provide transparency regarding the current need for service. You also receive exclusive access to an online information system containing all contract-relevant content.
The setup helps us learn your plant and maintenance processes for system integration. After completion of this module, you will receive details on processing, communication, IT access and an initial Lifecycle Status Report.
A central Support Manager coordinates all service activities, ensuring smooth information exchange between partners. Through networking and previously gained experience, they efficiently handle and resolve complex requests.
This module delivers regular status reports throughout the contract. You will also get exclusive access to an online system with contract details, support requests, service-relevant information, downloads, FAQs and webinars.
DSM benefits from fast reaction time and efficient support thanks to Managed System Services. They have a personal contact for complex and urgent matters. The Siemens Support Manager is thoroughly familiar with the plant and provides reliable and efficient support.
SiePortal | Product overview
Presentation | Managed System Services for Automation and DCS
Presentation | Managed System Services for Machine Tools
Presentation | Managed System Services for Drive Systems
Online Support | Managed System Services
Online Support | Create New Support Request
