Technical service hub

Specialized center that provides comprehensive technical support to our customers, improving operational efficiency and user experience.

Our services

Diagnosis

The purpose of diagnostics is to perform the corresponding measurements and tests in accordance with the protocols established by the parent company.

Maintenance

Services to keep industrial equipment safe and operational.

Preventive: Prevents failures with scheduled cleaning and inspection.

Corrective: Repairs damage after a failure.

Repairs

Intervention with new spare parts or replacement if repair is not feasible.

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Warranties

Different types of warranties for our products, covering technical failures and commercial situations.

Supplies

Supply of spare parts, equipment, and accessories, including replacement parts.

Training

Focused on diagnosis, detection and troubleshooting.

Insulation improvement

Tropicalization services, a process of adapting equipment to specific environmental conditions.

Updates

MV and LV Electrical Cell Retrofits

Control and Protection System Retrofits

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Assembly supervision

Provision of product experts and certified services to ensure the correct installation of your assets.

How We Add Value

50%

Reduction of unplanned downtime.

55%

Increased productivity of maintenance personnel.

40%

Less need to manufacture or purchase new spare parts, thanks to reconditioning and certified repairs.

20%

Optimization of energy consumption between 10–20% with digital solutions.

5%

Significant extension of the useful life of industrial equipment.

Impact axes

Select...

Automation and control

SIMATIC (S7-1200, S7-1500, ET 200, HMI, operating panels, industrial IPCs)
Process control systems (CPU for PCS7)
Field PG (industrial programming panels)

Motion control

SINAMICS drives (G, S, and V families)
Motion Control: SIMOTION, SIMODRIVE
Electric motors associated with industrial drives (local capacity according to reference)

Instrumentation and sensors

SITRANS flow meters (F, P, L)
SIWAREX (weighing equipment)

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Instrumentation and sensors

Industrial switches and routers (SCALANCE)
Gateways and protocol converters
Network equipment for PROFINET, PROFIBUS and industrial Ethernet
Communication modules for PLCs and HMIs

Follow up on a request

1. Access the web portal here.
2. Enter the following
Username: ClienteHUB
Password: clientehub2025
3. Enter the case number (example: CR-000-2026) and the company's tax ID number (NIT).

Access the tracking information here

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Application registration

1. Fill out this form to ship equipment.
2. Send the equipment to our Technical Service HUB facilities.
3. Once equipment is at our facilities, you will receive a case number at the registered email address for proper follow-up.

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Shipping equipment

Fill out the form to register equipment at the Business Park, including the details of the person responsible for delivering the equipment.

Note: If the delivery will be made by a carrier, you do not need to fill out the form.

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Hotline

Specialized technical support: friendly, fast, timely and efficient

We provide answers to any technical questions about our industrial electrical products. We handle all customer inquiries from two different countries, Argentina and Colombia, with highly specialized engineers.

Our hours of operation are:

Colombia time: 6:00 a.m. to 5:00 p.m.
Argentina time: 8:00 a.m. to 7:00 p.m.

The Technical Hotline receives inquiries from 10 countries in the region, via email at support.aan.automation@siemens.com or via telephone lines in each country in the region South America (w/o Brazil).

Argentina: 0 810 333 2474 option 3
Bolivia: 800 100 502
Chile: 0 800 363 434
Colombia: 01 8000 51 88 84 option 1
Bogotá: 294 2323 option 1
Ecuador: 1 800 101 5 55
Paraguay: 2190590
Peru: 0 800 700 33
Uruguay: 2 900 7472
Venezuela: 0 800 100 50 80