How to buy with Siemens

1. How do I buy Siemens products, software, hardware and solutions? 
Siemens offers multiple buying options depending on what you need:  

• Siemens Xcelerator Marketplace lets you buy software subscriptions and digital solutions online. 
• Siemens SiePortal lets you buy standard hardware, spare parts and hardware-related software, and access technical information. 
• Siemens sales or an authorized Siemens partner can provide customized quotes, enterprise agreements or expert guidance for complex requirements. 

2. I'm not sure what product I need. Where should I start? 
Start by exploring Siemens.com to learn about available products, solutions and technologies. You can also: 

• Browse software and subscription offerings in the Siemens Xcelerator Marketplace. 
• Explore Siemens industry solutions and digitalization offerings. 
• Visit Siemens SiePortal for hardware specifications, spare parts and product configuration. 
• Contact Siemens sales or an authorized Siemens partner for guidance and recommendations. 

3. Can Siemens help me select the right solution? 
Yes. Siemens sales and authorized Siemens partners can help evaluate your business requirements, technical needs and deployment goals, and recommend the most appropriate solution.

1. I see the exact same product listed on Siemens.com, SiePortal and mentioned by sales. Which path should I choose? 
Many Siemens products may appear across multiple channels. While the product is the same, the purchasing experience differs. 

Choose Siemens Xcelerator Marketplace to: 

• Buy standard software subscriptions online 
• Start a free trial 
• Pay online via credit card or eligible account-based payment methods 
• Manage users and subscriptions through a self-service portal 

Choose SiePortal to: 

• Buy standard hardware or spare parts 
• Configure products and review technical specifications 
• Access manuals, certifications and engineering documentation 
• Place catalog-based orders using part numbers 

Choose Siemens sales or an authorized partner for: 

• Custom pricing or negotiated agreements 
• Volume licensing 
• Enterprise deployments 
• Order-based procurement 
• Expert consultation and solution design 

2. Can I compare products and specifications before purchasing? 
Yes. 

• Siemens Xcelerator Marketplace lets you compare software plans, subscription options, trials and features. 
• Siemens SiePortal lets you compare hardware variants, configure products, and access detailed technical documentation, certificates, manuals and application examples. 

3. When should I use Siemens SiePortal? 
When you need to: 

• Research hardware products or spare parts 
• Download manuals, certifications, firmware and technical documentation 
• Configure products using engineering tools 
• Place catalog-based orders using part numbers 
• Manage hardware returns, repairs and service requests 

4. Where can I buy Siemens software? 
The best purchasing path depends on the software you need. 

Siemens Xcelerator Marketplace is best for: 

• Standard software subscriptions 
• Cloud-based software offerings 
• Free trials 
• Immediate online purchasing and activation 

Siemens SiePortal is best for: 

• Industrial software licenses 
• Hardware-related software 
• Online Software Delivery (OSD) 
• Physical software media 

Siemens sales or authorized partners are best for: 

• Enterprise licensing 
• Custom agreements 
• Large-scale deployments 
• Combined hardware and software solutions 

5. How can I get pricing or request a quote? 
Pricing varies by product, region and purchasing channel. 

• For software subscriptions: You can view some pricing directly in the Siemens Xcelerator Marketplace. If you do not see pricing, please request a quote from our sales team. 
• For hardware and industrial software: Pricing is only visible for authorized users. 
• For enterprise solutions, volume purchases or negotiated agreements: Contact Siemens sales or an authorized Siemens partner for a customized quote. 

1. How do I track my order? 
The process depends on where you purchased the product. 

• Marketplace orders: Track software purchases, invoices and order history through your Marketplace MyAccount. 
• SiePortal orders: Track shipments, delivery status and historical orders through mySiePortal. 

2. How do I manage my subscriptions and licenses? 
If you are a digital customer, use the instructions below. If you are not a digital customer, contact sales for help. 

Marketplace customers can use MyAccount to: 

• Manage active subscriptions 
• Add or remove users 
• Update billing information 
• Access cloud services and software 

SiePortal customers can use mySiePortal to: 

• Access Online Software Delivery (OSD) keys 
• Download software 
• Manage eligible license-related resources 

3. How do I renew a software subscription or license agreement? 

• Marketplace subscriptions: Most online software subscriptions renew automatically. Subscription settings can be reviewed, modified or canceled through MyAccount. 
• Enterprise Agreements: For contract-based licenses, Software Update Services (SUS), volume licensing or negotiated agreements, contact Siemens sales or your authorized Siemens partner for renewal support. 

1. What if I need to return a physical product or request a repair? 
Returns, repairs and exchange services for physical hardware are managed through Siemens SiePortal, where you can: 

• Locate your regional service center 
• Request repair services 
• Obtain cost estimates 
• Access return and service documentation 

2. Can I return or cancel a software subscription? 
Except where explicitly permitted under the Universal Customer Agreement (UCA), software purchases are generally non-cancelable and fees are non-refundable. If your purchase was made through an authorized Siemens partner, separate terms and conditions may apply. 

3. Are all Siemens products available in every country? 
Not always. Product availability, subscription offerings, regulatory requirements and hardware certifications can vary by country or region. If a product is unavailable in your region, contact Siemens sales or an authorized Siemens partner to discuss local alternatives.

1. What payment methods are accepted? 
Available payment methods vary by product, region and purchasing channel. 

The Siemens Xcelerator Marketplace and Siemens SiePortal may support: 

• Credit cards 
• Payment on account (for eligible customers) 
• Online quote requests 

Siemens sales and authorized partners can support: 

• Purchase orders (POs) 
• Custom invoicing arrangements 
• Negotiated payment terms 

2. Is Siemens only for large companies? 
No. Siemens supports businesses of every size—from individual developers, startups and growing businesses to the world's largest global enterprises. We offer accessible, entry-level software and hardware solutions designed to help you get started quickly. As your business grows, Siemens grows with you, providing scalable, best-in-class technologies to support your journey every step of the way.   

1. Where do I buy software online, start a free trial or manage software subscriptions?

• Use Siemens Xcelerator Marketplace. 

2. Where do I buy hardware, spare parts or hardware-related software? 

• Use Siemens SiePortal. 

3. How can I request custom pricing, enterprise licensing or a purchase-order-based procurement process?

• Contact Siemens sales or an authorized Siemens partner. 

4. Who can help me select the right solution? 

• Contact Siemens sales or use the partner finder to connect with an authorized Siemens partner. 

5. How can I renew an existing agreement? 

• Use MyAccount for Marketplace purchases or contact Siemens sales for enterprise agreements. 

6. How can I submit a repair, return or hardware service request? 

• Use Siemens SiePortal. 

7. Need help with buying from Siemens SiePortal?

• Use SiePortal help pages to find information on accessing SiePortal, managing your account, navigating purchasing options or using other SiePortal functionalities.
• Browse SiePortal FAQs to see frequently asked questions and answers about accounts, products, ordering, self-services and permissions.
• Visit SiePortal technical forum community to ask questions directly to the community or check if your question has already been asked and answered.
• Try SiePortal virtual assistant to get help quickly and easily, without the need to search for the information yourself. Please note: this functionality is currently being rolled out in phases and will be available worldwide starting February 2027.

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