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Siemens China Hotline

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Technical Support and Services of Intelligent Infrastructure Group

Hotline: 400-150-6060
Email: cs.4001506060.cn@siemens.com

Low-voltage power distribution products: Frame circuit breakers, molded case circuit breakers, miniature circuit breakers, leakage protection products, transfer switches for dual power supply, isolating switches, intelligent meters, fuses, surge protectors, etc.

Control products: Motor protection circuit breakers, contactors, relays, soft starters, buttons, indicator lights, intelligent motor protectors, and communication products, etc.

Power automation products: Relay protection, substation automation systems, PQ series meters, etc.
Medium and low voltage products: Medium and low voltage switchgear equipment, generator outlet switchgear, MVC medium voltage components, etc.

Building products: HVAC, fire protection and security, etc.

Working hours: 8:15 - 17:15 from Monday to Friday (excluding legal holidays)
Starting from October 1, 2022, the original hotlines 400-070-5500 and 400-630-6090 will be integrated into 400-150-6060. Please directly call 400-150-6060 for relevant businesses of the Intelligent Infrastructure Group. We apologize for any inconvenience caused.
The SI hotline will open the WeChat service channel from October 1, 2024. The QR code is shown on the right.

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Industrial control, drives, instruments, numerical control and other industrial businesses (including PLC, WinCC software)

Customer Service Hotline of Digital Industries Group: 400-810-4288
Email: siccc.cn@siemens.com
Sales and Order Management Support and Complaint Email: contact.di.cn@siemens.com
Official Intelligent Answering and Self-service Appointment Platform: Smart Xiaoxi
Siemens Official Industrial Mall: https://mall.siemens.com.cn

Siemens Digital Industries Software Business

Includes: software such as design, simulation, intelligent manufacturing, product lifecycle management, EDA (electronic design automation), as well as supporting hardware and services
Digital Industries Software Hotline: 400 1200052
Email: enterprise.prc.disw@siemens.com

Civil Wireless Smart Home Products

Include: smart switches, smart sockets, smart door locks, smart air conditioner companions, smart curtain motors, human body sensors, thermostats, Sieiro air detectors and other products
Smart Home Service Hotline: 400-766-9696
Email: service.wa.cn@siemens.com

Siemens Mobility

Service Email: mobility.slc@siemens.com

Siemens Healthineers

Service Hotline: 400-810-5888

Medium-voltage power distribution, microcomputer protection devices, smart grid and other energy products, as well as transformers and high-voltage power transmission and distribution products, and business products in marine, offshore, onshore wind power, chemical fiber (paper-making), water treatment, etc.

Siemens Energy Service Hotline: 400-070-5500
Email: emcshotline.cn@siemens-energy.com

Industrial Technology Training

Beijing Training Center: 4008104288-4-2
Shanghai Training Center: 4008104288-4-3
Guangzhou Training Center: 4008104288-4-4
Shenyang Training Center: 4008104288-4-5
Wuhan Training Center: 4008104288-4-6
Chengdu Training Center: 4008104288-4-7

Industrial Asia-Pacific Technical Support (English Service) and Software License Maintenance

Telephone: (010) 6475 7575
Fax: (010) 6474 7474
Email: support.asia.automation@siemens.com

Technical support and services

You can obtain official and authoritative learning content and technical support anytime and anywhere through the link below, which will help you solve problems quickly and create value with professionalism.

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Industrial technology training

Beijing Training Center: 4008104288 - 4 - 2
Shanghai Training Center: 4008104288 - 4 - 3
Guangzhou Training Center: 4008104288 - 4 - 4
Shenyang Training Center: 4008104288 - 4 - 5
Wuhan Training Center: 4008104288 - 4 - 6
Chengdu Training Center: 4008104288 - 4 - 7

Industrial Asia-Pacific Technical Support (English Service) and Software License Maintenance

Tel: (010) 6475 7575
Fax: (010) 6474 7474
Email: support.asia.automation@siemens.com

Compliance

Siemens has a zero - tolerance attitude towards corruption, violations of the principle of fair competition, and other illegal acts – when such behavior occurs, we will take prompt action.

Reliable reporting channels open to both internal and external parties, as well as the protection of internal whistleblowers (exempting them from punishment), ensure that potential improper behavior can be reported, comprehensively investigated, and clarified. At Siemens, we provide different reporting channels for internal and external whistleblowers to inform us of possible violations.

If you want to report non - compliant behavior, you can contact us in the following ways:
Compliance Reporting Platform "Tell Us"

The global compliance reporting platform "Tell Us" is a global reporting platform provided by Siemens for its internal employees, external customers, suppliers, and other Siemens business partners. It operates 24 hours a day, 7 days a week, and supports online reporting or phone reporting in up to 13 languages. To enable all relevant people to report situations that violate Siemens' "Business Conduct Guidelines" around them at any time on a safe and confidential basis, the call center and website of the "Tell Us" reporting platform are operated by external suppliers specialized in handling sensitive information and security and confidentiality, ensuring that every issue is properly addressed.

If you have compliance questions related to daily business, you can contact us in the following way: Compliance Email (China): compliancechina.cn@siemens.com

For more information, please check: Global Compliance Reporting Channels