After-hours Maintenance
Emergency telephone support is available for customers who have purchased a maintenance contract to address critical priority situations in which the software production installation ceases to function entirely or causes a severe disruption to operations.*
Emergency support
Hours of service for critical issues
24 hours a day / 5 days a week / Monday - Friday
When to make an emergency call
Normal business hours
During normal business hours, the customer should contact the Siemens Digital Industries Software support team by following the standard phone menu.
Outside of normal business hours
Follow the emergency call instructions for emergency telephone support by region.
How to make an emergency call
Locate your region and the product you need support in the table below. If a
direct phone number is specified, dial that number; otherwise, follow the steps below.
1. Dial your local Customer Support phone number. Find this number here: https://www.sw.siemens.com/en-US/support-services/global-premium-support-numbers/
2. Press "0" during the announcement to enter the emergency support
menu.
3. Enter your SoldTo/Site ID.
4. Enter one of the five-digit PINs from the table below according to the product you need support
for and your region.
*Applies to Managed Services, Polarion and Valeo Support Service
Product | Office hours | Emergency PIN / Phone number |
|---|---|---|
Managed Services | Please refer to your local office hours. | 30003 |
Polarion | Please refer to your local office hours. | 30001 |
Valeo | Please refer to your local office hours. | 30006 |
Siemens Cloud Solutions | Please refer to your local office hours. | 30002 |
Access Siemens Support Center
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