First Level Support (FLS)
Humanized support channel! Our specialists will contact you within a few minutes.
What is First Level Support?
Different from traditional e-mail support, First Level Support (FLS) allows you to speak directly with one of our specialists via phone or video call, providing a humanized service without automated responses.
Our team will return your contact within a few minutes after your support request for the technologies of SIPROTEC, DIGSI, SICAM, and Reyrolle.
Discover our benefits:
Fast support
After your initial request, our team will contact you within a few minutes, allowing you to continue your activities without waiting on the line.
Service provided by people
You speak directly with trained specialists who understand your needs and find the best solution, without automated responses or recorded calls.
Get answers in real time
During the service, our specialists clarify your questions and help find the best solution, dedicating the necessary time to assist you. Support can be provided via phone or video call, according to your preference.
Fast and direct service
Instead of waiting for slow email responses, get support on the same day and resolve urgent issues more easily. No need to wait in queues. Our team will get back to you as soon as possible.
Simplified access
To use our support channel, you only need a valid corporate email and access to the internet or phone.
Customer recognition
Proven trust. Bring more security to your daily life with fast problem-solving support, technically proficient and recognized by customers.
Learn more about FLS
How does it work?
With just one call to 0800 011 9484, you initiate your service. Our specialized team will return your contact to understand your needs and conduct a detailed analysis of the case. To facilitate the diagnosis, you can share your computer screen or use your phone's camera during the video call, ensuring more accurate guidance and a quicker resolution.
Note: A valid corporate email is required for service.
Which products do we support?
Count on specialized support for key low- and medium-voltage electrical protection technologies. Our team is ready to answer questions, assist with configurations and support troubleshooting for the following products:
- SIPROTEC and Reyrolle protection relays
For all other matters, traditional support remains available at suporte.br@siemens.com
