On-site Service – Local Service

Everyone knows that machine downtime not only causes frustration but also results in unnecessary costs. To minimize these costs, our local service not only performs appropriate maintenance work but also provides rapid troubleshooting assistance. As part of this, after fault identification, we also carry out modular replacements. This way, we hope to resolve problems caused by downtime quickly and efficiently. Whether it's a machine tool, a frequency converter, or even a PLC-HMI system, our professional service team is available to our partners in the event of a machine breakdown. For on-site service calls, we also offer discounts on our parts. With an availability contract, we guarantee prioritized on-site service and discounted rates.

On-site Service and Maintenance

With our local service activities, we handle the commissioning, maintenance, and troubleshooting of your equipment, ensuring that your devices and machines are always available for your use. We help you maximize the benefits of our products and systems according to your needs. Everyone knows that machine downtime not only causes frustration but also results in unnecessary costs.

To minimize these costs, our local service not only performs appropriate maintenance work but also provides rapid troubleshooting assistance. As part of this, after fault identification, we also carry out modular replacements. This way, we hope to resolve problems caused by downtime quickly and efficiently. Whether it's a machine tool, a frequency converter, or even a PLC-HMI system, our professional service team is available to our partners in the event of a machine breakdown. For on-site service calls, we also offer discounts on our parts. With an availability contract, we guarantee prioritized on-site service and discounted rates.

Spare parts service

For all Siemens industrial products, spare part supply is guaranteed for another five to ten years after the discontinuation of normal commercial distribution. Our replacement parts service is one of our most outstanding services, allowing you to obtain the necessary parts extremely quickly and without delay. The essence of our repair-by-exchange service is that, in the event of a potential breakdown of your equipment, the equipment becomes operational virtually immediately after the faulty part is replaced.

This minimizes downtime, which means your costs due to lost production will not increase significantly. As part of this service, the value of the returned component will naturally be credited to your invoice, so the total amount of your invoice will be reduced by the value of the returned component.

Advantages:

Original, high-quality Siemens products
Fast service, with delivery possible within a few hours
We take back the faulty part, significantly reducing maintenance costs
We possess a high level of technical competence to answer any questions that may arise during the repair process

Service contracts and agreements

Our service availability contracts offer customized service packages for complete product groups, from automation to drive technology. Keep your machines safe with service coverage from Monday to Sunday.

Your benefits:

Availability even on weekends
Relief for your company's own maintenance resources
Transparent costs and improved operating conditions
Longer equipment lifespan
Individual discounts on our current on-site service fees
24/7 Call center availability
SOS spare part ordering

Repair Services

Our actual repair service can also quickly and efficiently solve the problem of machine downtime and minimize unnecessary costs. This means that faults are rectified before they can cause greater damage. Thanks to our repair service, the downtime of your machines and equipment is shortened; the repair is cost-effective and tailored to your needs.

If you wish to have a faulty component repaired, please bring or send it to our service center after prior consultation with the service manager. We will arrange for the repair to be carried out and then return the repaired component to you. Naturally, we can send you a detailed repair report (in English or German) if you request it. It is also possible for the repair to be completed within a shorter period than the normal repair time, but in this case, an additional charge will apply. Please always contact our service department, where they will provide you with the necessary information!

Your benefits: