Complaint management software provides a problem-solving solution for identifying, analyzing and sharing critical product quality data across the enterprise. Design, manufacturing and quality management teams can share the same views of the information they need to continually improve quality.
Using a QMS software enables manufacturers to administer quality issues, nonconformances and customer complaints and make more informed decisions across a global enterprise while reducing the cost of quality. Problem-solving process can be used to expand quality analysis over an entire project, including product design, production processes, project plans, documents, materials, plants and equipment. This information enables manufacturers to find and validate root causes faster without the delays of searching different
systems for critical data or the additional risk that can be introduced with manual processes.
Using a unified QMS enables the user to leverage the quality action management capabilities. Creating containment, corrective and preventive actions (CAPA) that are guided with automated workflows streamlines communicating and managing your problem-solving process. The problem-solving process for resolving a quality issue, nonconformance or customer complaint follows a systematic approach that can be shaped to cover eight disciplines (8D) principles or CAPA methodology.
Complaint analysis can be handled in accordance with quality procedures such as 8D, including initiation of various actions, cause analyses and efficiency confirmations. Defect cause analysis is complemented by quality management functionality that supports the Ishikawa method (cause/effect) and the 5Whys problem-solving methodology.
Correlating issues to deliverables and guiding the root-cause analysis with a common failure catalog improves the consistency across the extended enterprise. This capability closes the loop between issue capture and final resolution.
The software provides functionality for structured complaint handling procedures with cohesive, detailed documentation, track-and-trace capabilities
and root-cause analysis tools, which allow you to achieve significant cost savings. In addition, the ability to facilitate requesting a change within identified deadlines helps streamline cross-domain collaboration and develop a higher level of customer satisfaction.
