Global Support DirectDial IDs

Here are general instructions for contacting Siemens Software Customer Support by phone.

Call creation for a new support case

Dial your local Customer Support phone number. Find this number here: https://www.sw.siemens.com/en-US/support-services/global-premium-support-numbers/
Once connected, press 2 to create a new Call (Support Case).
If prompted, enter your SoldTo/Site ID (up to 10 digits) with or without leading zeros.
Choose from the product menu presented. Note: If your phone number is not listed in our customer relationship management (CRM) system, you will be prompted to provide a DirectDial ID (from the table below) or product option.
If you need support for a diﬀerent product than presented in the product menu, press 0 and follow the instructions from the next section below, titled "Product Selection."

Product selection

Select your product according to the contact details available in Support Center: https://support.sw.siemens.com/en-US/

Graphic displaying phone dial instructions

Check the status of an existing support case

Dial your local customer support phone number.
Once connected, press "3" to follow up on an existing support case.
Spell or enter your support case number (this will be up to 7 digits long).
Press "1" to speak to the support engineer.

Press "2" to speak to the support engineer's manager.

The resulting key sequence after successful telephone connection looks like this:

Graphic displaying phone dial-in instructions.

You will be forwarded to the responsible Customer Support engineer. If the Customer Support engineer is not immediately available, you can leave a message to send to the engineer once one is available.

DirectDial IDs
CAESAM 21642—All Products
Camstar 21681—All Products
Cloud Application Services (CApS) 21693—MOM 21628—NX 21694—Polarion 21692—Teamcenter
Comos 21704—Advanced-ES 21699—Automation 21702—Database 21701—Infrastructure 21703—Integrated-Engineering 21705—Others 21698—Platform 21700—Process 21642—Training
Geolus 21653—All Products
Jack 21651—All Products
Manufacturing-Intelligence 21575—Manufacturing-Intelligence
Manufacturing-Interoperability 21579—Manufacturing-Interoperability
Manufacturing-Performance 21577—Manufacturing-Performance
Insights Hub 21690—All Products
MOM-Tecnomatix 21589—MES 21590—Test-Expert 21588—UniCam-FX
NX Digital Engineering Services 21591—CAD 21594—CAM 21598—Ideas 21595—Installation 21600—Manufacturing Line Designer 21599—Manufacturing Press Line Simulation 21601—MLP 21592—NX Teamcenter Integration for NX 21593—Programming-Automation-Tool
Omneo 21510—All Products
Opcenter 21555—Advanced--and-Scheduling 21544—Execution-Core 21561—Execution-Discrete 21545—Execution-Electronics 21563—Execution-Foundation 21801—Execution Foundation OEE 21547—Execution-Medical-Devices 21562—Execution-Process 21586—Execution-Pharma 21546—Execution-Semiconductor 21583—Opcenter-Connect-MOM 21581—Opcenter-Intelligence 21553—Opcenter-Quality 21582—Opcenter-Reporting 21582—Opcenter-Reporting 21564—Research-Development-and-Laboratory / RD&L
PCM 21530—All Products
PLM-Open 21655—Rulestream
Polarion 21647—All Products
Preactor 21682—All Products
QMS 21550—Calvin 21548—QSYS 21549—SINIC
QMS-Compliant-Pro 21551—All Products
QMS-QSI 21542—All Products
SAAS-Operation 21628—NX X 21638—Opcenter-X Intelligence 21539—Opcenter-X MES 21629—Opcenter-X Quality 21641—Opcenter-X Scheduling 21694—Polarion X 21692—Teamcenter X 21803 - Teamcenter X Product Cost Management
SES 21505—Encapta 21500—Fibersim 21502—Mastertrim 21504—QPE 21503—SDE 21501—Syncrofit
Simatic-IT 21584—eBR 21566—Electronic-lab-notebook 21565—Formula-work-bench 21572—Interspec 21557—LMS 21556—Production-Suite 21567—R&D Libraries 21571—R&D Suite 21570—R&D Suite Reporting Server 21569—Supplier-collaboration-center 21568—T4CPG 21559—Unified-Architecture-Discrete 21558—Unified-Architecture-Foundation 21560—Unified-Architecture-Process 21573—Unilab 21585—XFP
Simcenter-Test 21676—Hardware 21672—Installation 21532—Others 21674—Tecware 21673—Testlab 21675—Testxpress
Siemens PLM 21533—Licensing
SolidEdge 21686—Application 21688—Data-Management 21687—Installat-Licensing 21686—Share
Teamcenter 21602—Activeworkspace-EWI 21511—Application 21512—Customizations 21513—Enterprise 21514—Installation 21515—Lifecycle-Vis 21516—Manufacturing 21603—Manufacturing Easy Plan 21683—RapidAuthor 21511—Share
Tecnomatix 21604—AM-NETWORK 21707—Factory 21605—INTOSITE 21606—QUALITY 21800—Optimize My Plant 21708—Plant-Simulation 21709—Process-Designer 21710—Process-Simulate 21607—REALNC 21711—Robcad
Valeo 21645—All Products
WebTools 21665—Download 21668—Export-Compliance 21663—FTP 21669—General-Assistance 21662—LogIR 21664—QTAC 21667—Search-Tool 21666—Upload 21661—WebKey
XHQ 21508—All Products