heyPatient Advanced – Front Door & Automation

heyPatient Advanced – Front Door & Automation is powered by heyPatient

heyPatient AG is a Swiss healthtech company offering a fully integrated, patient-centered platform across app, web, and on-site terminals. <br/>Our solution supports the entire patient journey — from digital onboarding and appointment scheduling to treatment coordination, automated patient call, -navigation, -documentation, forms, care@home and more. <br/>By streamlining communication and processes with best practice functional modules, we enhance patient experience and operational efficiency for hospitals and clinics.<br/>The multisided platform is cloud-based, offers 21 languages, includes the patients' personal care network and is ready-made at the push of a button.

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Why Automate patient intake: AI concierge, check-in and routing?

Reception bottlenecks, no-shows and unanswered out-of-hours patient questions cost hospitals time and revenue. heyPatient Advanced solves this by extending Essentials with web admission, Self check-in, intelligent patient routing,an AI patient concierge & service booking. Extended with an integrated patient call system. The result is a connected patient journey from home preparation to follow-up, reducing manual coordination.

Connected patient flow from home to follow-up

Benefits

Shorter queues and faster patient routing
QR-based self check-in, intelligent routing and patient call systems reduce manual reception work. Patients reach the right destination faster while staff spend less time coordinating arrivals.
24/7 patient support without additional staff
The AI patient concierge answers questions, guides preparation and supports navigation around the clock. Hospitals improve patient experience while reducing call volume and administrative workload.
Higher efficiency and better utilisation
Automated reminders, structured preparation and integrated service booking reduce no-shows and improve capacity utilisation. Clinical and administrative teams benefit from more predictable scheduling.

Featured Capabilities

Web admission and digital patient registration

Web admission and website integration

Patients register digitally through the hospital website without requiring the app. Supports multilingual admission workflows, configurable service lines and direct integration into the FHIR-based platform.

Smart check-in, routing and indoor navigation

Smart Check-in & Patient Routing

Patients scan a QR code or enter their Patient ID (PID) on arrival to activate check-in. Admission status is validated automatically and patients are routed to the correct destination, reducing manual reception work and waiting times.

AI patient concierge and self-service support

AI Concierge Capability

A 24/7 AI-powered assistant answers patient questions, supports preparation, explains appointments and helps patients navigate services before and during their journey.

Case Study

KSB: Patient call system live within days

Kantonsspital Baden deployed heyPatient's patient call system within days. Patient flow improved, waiting times decreased and front-desk workload was reduced from day one.

Success Story: KSB Patient Call System – heyPatient

Real-World Applications

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AI-powered patient journey automation illustration

Connected Patient Journey

Hospitals and clinics use heyPatient Advanced to orchestrate the patient journey from home preparation to follow-up. Patients complete web admission, receive notifications, AI guidance, self check-in, intelligent routing and integrated service booking with less manual coordination.