Keeping your facility and its operations performing at their best requires your power distribution infrastructure to deliver reliably and efficiently. To ensure maximum uptime and sustained performance, you need a trusted service partner.
Product support for power distribution systems
Maintain and improve the availability, performance and lifecycle of your power distribution assets.
Electrical Services for maximum uptime
At Siemens, we're experts at optimizing facility performance and properly servicing distribution systems. Our services cover everything you need — from field and maintenance services, repair and emergency services, and spare parts services to modernization and digital services, training and consulting, and service programs. Our goal is to ensure maximum reliability, uptime, performance and safety of all your electrical systems infrastructure. You will benefit from our vast expert know-how and comprehensive services for all kinds of power distribution products, systems and assets.
Field and maintenance services
Keep your electrical assets reliably available with Siemens expertise. Our service personnel and technical support staff are trained, certified specialists knowledgeable of key standards, including IEEE, ANSI, NEC and OSHA.
Repair and emergency services
Get fast return to functional operation with 24/7 expert support. Through our network of more than 100 service locations across the country, we can respond quickly and effectively to any emergency.
Spare parts services
Secure a fast delivery of high-quality OEM spares to be prepared in case of an emergency with provision of high-quality maintenance kits and spare parts, as well as fast delivery of critical spare parts.
Modernization and retrofit services
Keep assets updated for changing demands; improve assets’ efficiency and performance; and avoid costly new equipment with modernized hardware and software, retrofit of individual components, and system-wide feature upgrades.
Digital services
Quickly identify and address irregularities and optimize decision-making with software solutions for on-site or remote monitoring and diagnostics.
Training services
Benefit from highly skilled personnel and the latest technical expertise with standardized and customized training programs that combine technology and business learning, presented by Siemens certified trainings.
Support and consulting services
Gain 24/7 support for all questions, as well as precise maintenance planning and decision-making with call center support, vendor-independent consulting and testing services, and recommendations to optimize asset management.
Service programs
Focus on your core business and improve the availability of your electrical assets with long-term maintenance contracts (including performance KPIs).
Our Customer Support Center is at your service
Contact our Customer Support Center for standard inquiries or complex technical questions: +1 800 347 6659.
The Siemens Customer Support Center is a highly qualified service provider for all inquiries in the field of power distribution. We offer competent, reliable and prompt customer support including:
- 24/7 availability. We ensure availability 24 hours a day, 365 days a year.
- First-level support. Well-trained and experienced support agents execute all incoming requests promptly and professionally for fast assistance.
- Second-level support. Experts on the second level clarify incoming requests, such as technical quesitons and orders, directly with the customer.
- Process and ticket system. The client-capable ticket system ensures transparency and ticket tracking, including effective escalation management.
- Escalation management. We monitor ticket processing up to a certain status to guarantee prompt and proper handling of tickets.
- On-call duty services. We deliver extended services for contract customers—for example, with contractually agreed lead times for service technicians arriving on-site.