Maintenance Services Terms for Software & Hardware
The Maintenance Services Terms comprise General Maintenance Services Terms as amended by Specific Maintenance Terms applicable with respect to certain software or hardware.
Applicable Specific Maintenance Terms are identifiable via the unique alphanumeric code displayed on the order with respect to the software or hardware to which the services relate. If the alphanumeric code set forth on an order is not listed below, only the General Maintenance Services apply. .
Related Terms
See terms and conditions related to the Maintenance Terms.
Supplemental Terms
The Supplemental Terms set out the license models, applicable maintenance and support terms and other portfolio-related or use case-specific terms. Supplemental terms are identified on the order form by unique alphanumeric codes.
Cloud Support and SLA Framework
Learn about our support commitment and service level agreement for our cloud services.
Universal Customer Agreement (UCA)
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).
End User License Agreement (EULA)
The base terms set out the general terms and conditions of your contract and are either set forth in the End User License Agreement (EULA) or in the Universal Customer Agreement (UCA).