The Siemens Industry Service Card (SISC) is a prepaid card central to Siemens’ service strategy, offering access to valuable Technical Support at Digital Industries Technical Support Centers globally, and supporting every stage of your project’s execution.
The Siemens Industry Service Card is a prepaid card that provides access to value‑added Technical Support services and can be used at Siemens Technical Support Centers, worldwide.
To learn more about the services available via SISC in Italy, please visit the webpage of our Technical Support Center.
Once purchased, SISC must be activated and can be used within 36 months following the delivery date (as stated on the Siemens AG delivery note). After this period, any Customer Services not yet used can neither be requested nor refunded, under any circumstances.
Services provided & ordering codes | Service Card (new SISC) | Service Card Premium | Service Card Priority |
|---|---|---|---|
BASIC Service | YES (without priority) • Units deducted from the Card: 0 | YES (without priority) • Units deducted from the Card: 0 | YES (with priority) • Units deducted from the Card: 1 service |
Priority Service (08:00–17:00, weekdays) | YES (BASIC service included) • Units deducted from the Card: 100 coins | NO — Not available with this card | YES (BASIC service included) • Units deducted from the Card: 1 service |
Mature Product Service | YES • Units deducted from the Card: 145 coins | YES • Units deducted from the Card: 1 service | NO — Not available with this card |
Extended 1‑hour Service | YES • Units deducted from the Card: 145 coins | YES • Units deducted from the Card: 1 service | NO — Not available with this card |
Ordering codes | 9LF1110-6DA13-2AB1 (200 coins digital format) | 9LF1110-6DA12-1AA1 (1 service) 9LF1110-6DA12-1AB1 (1 digital format) | 9LF1110-6DA11-1AA1 (1 service) 9LF1110-6DA11-1AB1 (1 digital format) |
9LF1110-6DA13-1BB1 (1000 coins digital format) | 9LF1110-6DA12-5AA1 (5 services) 9LF1110-6DA12-5AB1 (5 digital format services) | 9LF1110-6DA11-5AA1 (5 services) 9LF1110-6DA11-5AB1 (5 digital format services) | |
9LF1110-6DA13-2BB1 (2000 coins digital format) | 9LF1110-6DA12-1BA1 (10 servizi) 9LF1110-6DA12-1BB1 (10 digital format services) | 9LF1110-6DA11-1BA1 (10 servizi) 9LF1110-6DA11-1BB1 (10 digital format services) |
SISC can be purchased through:
, via the portal
https://service-card.samhammer.de/
Through the portal https://sisc.premiumservices.siemens.com/ you can manage, activate, and check the remaining credits on your SISC and your AVC (if you still hold one).
SISC can be used within 36 months following the delivery date (as per the Siemens AG delivery note); after this period, any Customer Services not yet used can neither be requested nor refunded under any circumstances.
In the case of online purchase, the SISC details are sent by email immediately once the payment transaction has been completed, so the purchaser can proceed with activation right away.
Technical Support is available on the web at www.siemens.com/supportrequest, via the app, or by phone at the following dedicated call center numbers:
Technical Support is delivered by technical personnel from 8:00 a.m. to 5:00 p.m., Monday–Friday, excluding public holidays. Phone intake follows call center hours: 8:00 a.m.–6:00 p.m.
With the Industry Online Support App, you’ll have anytime, anywhere access to 300,000+ documents covering Siemens Industry products. Whether you’re facing a project‑execution issue, need help resolving an anomaly during commissioning, or you’re searching for an application example or the ordering code for a replacement product…
With the Siemens Industry Online Support App, everything you need is always at your fingertips—wherever you are!
Try it now! Available for Android, Apple iOS, and Windows Phone 8 smartphones and tablets.