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Siemens Services: Anytime, Anywhere in Switzerland

You are at the centre of our attention: regardless of your responsibilities, we understand your need for safety and comfort for you and your employees and support you throughout the entire life cycle of your building.

Services that focus on you and your challenges

With our digital services, we focus on our customers and their needs and challenges. The question is: ‘How can we support our customers in terms of digitalization or sustainability in their core business?’ Click here for the interview with Claudio Ebert, Head of Service Portfolio Management at Siemens Switzerland Ltd, on the occasion of Swissbau 2024.

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Become successful in your core business with the support of our energy, building and security technology.

  • Increase revenue and growth by ensuring business continuity and space optimization
  • Reduce operating, capital and energy costs through ongoing optimization
  • Meet legal and sustainability requirements
  • Optimize performance through improved control and regulation, as well as maximum system availability
  • Improve the user experience through unconditional safety and maximum comfort
  • Increase your productivity through technical support and optimization of operational processes.
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Siemens customer service technicians

With over 800 experienced technicians throughout Switzerland, you have access to a wealth of expertise 24/7.

Your contact persons are always up to date thanks to ongoing training.

Benefit from long-standing and personal contact persons.

Customer Contact Centre

Specially trained staff are available around the clock to provide professional advice in your national language (German/French/Italian).

We plan service calls and maintenance according to your needs.

Via remote access, we are able to immediately initiate the necessary measures remotely or on site and support you in operating your system.

Contact us!

We support you in your Role

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Managing Director/Owner

Are you facing challenges such as general cost pressure, resource optimisation or ensuring business continuity? Is your company operating in a demanding market environment and do you want to focus on your core competencies?

  • We ensure business continuity through on-site, remote and cloud services.
  • False alarms and malfunctions are reduced to an absolute minimum through preventive and digital services.
  • System statuses are monitored online, virtually eliminating potential failures.
  • Maintenance work is planned jointly and with foresight.
  • Information and data security are always guaranteed.

Safety officer

The demands placed on you have increased, not least due to stricter guidelines.

Requirements regarding standards and safety have risen over the years.

  • IoT-enabled systems add value in terms of hazard prevention and are able to
  • detect unusual system deviations 24/7, thereby minimising fire and safety risks
  • System availability is increased by digital applications, contributing to maximum safety for people, assets and business continuity
  • Digitised equipment and systems support you in terms of documentation requirements and event logging

Energy & Environmental Protection Officer

We meet your increasing energy and decarbonisation needs with an optimal combination of on-site, remote and cloud services.

In the case of outdated and/or inefficient infrastructure, we work with you to develop measures to reduce energy consumption and operating costs.

Analyses of your operating data create transparency, enabling you to identify errors and initiate optimisation measures so that you can achieve your environmental goals with us.

IT Manager

The demands placed on you as an IT manager have become even greater as a result of digitalisation. Cloud services, data protection requirements and unconditional cyber security are now standard.

  • As a partner of the Charter of Trust, Siemens takes its responsibility in the area of data protection and cyber security seriously – we adhere to the latest information security guidelines.
  • Data is transmitted exclusively via encrypted communication in accordance with the latest data protection guidelines.
  • All connections are secured by VPN.
  • Our web-enabled systems and solutions undergo rigorous product security testing.
  • Siemens employs around 40 cyber security experts in Switzerland.

Facility Manager:

In addition to technical skills, you also need IT skills to perform your tasks professionally. You face high cost pressure and declining resources, while user demands on infrastructure are constantly increasing. We enable you to operate your systems easily and cost-effectively despite their high complexity.

  • Digital services support and relieve you in your daily work
  • Expert know-how is provided remotely
  • Events, malfunctions and generic information are automatically recorded and forwarded to the Siemens Customer Contact Centre
  • System statuses are efficiently clarified in the event of system failures
  • The need for relevant expertise, spare parts and tools can be determined in advance.