Customer Services
With our service offerings we help industrial customers increase their productivity. Our portfolio includes product-related services and innovative service offerings to enable the operation of industrial plants with reliability and at the highest levels of profitability, efficiency and environmental compatibility.
We support our customers over the entire product lifecycle – with retrofit and repair services, technical support, online care, spare part management and commissioning services. We also offer services designed to increase energy efficiency and environmental compatibility, and for plant monitoring and management as well. Consulting and engineering as well as technical training round out the portfolio.
Whether for manufacturers, operators or maintenance service providers – integrated in a global network of experts and in cooperation with the customer, we create a service package that exactly fits the customer’s needs and, if desired, can include all service management. Clear lines of responsibility ensure lower maintenance costs and greater transparency regarding costs and services delivered.