付款

新的在线门户 MyCasinoCard 有哪些优势？
您可以随时随地方便地自行查看、管理和更新您的个人信息。仅在少数情况下，例如您需要解冻已锁定的工卡时，才需联系工卡办公室。填写纸质申请表等行政工作已成为历史。与 CasinoCard 相关的其他功能，如当前交易概览，均可在线使用。

我在网络门户完成注册后，为什么我的工卡仍无法在收银台使用？
在 MyCasinoCard 成功完成在线注册后，您会收到一个个人二维码，可直接用于收银台支付。如需使用工卡支付，则需额外进行编码。您可在各所在地页面找到相关联系人。

哪些人可以使用 MyCasinoCard？哪些人可以在该门户注册？
所有使用 Siemens AG 员工餐厅、咖啡吧、商店、其他餐饮设施及 Siemens Active Studios，并使用 CasinoCard 进行无现金支付的访客和顾客均可使用。

我可以使用私人邮箱而非企业邮箱注册/登录吗？
可以。如果您作为新 CasinoCard 客户使用私人邮箱地址注册（例如 ATZ、生产或制造部门员工等），且不再拥有官方邮箱账户，您将被自动分配至需附加费的客户组，并从注册后第三天起支付附加费。如果您已在使用 CasinoCard，请使用已登记的信息注册为 CasinoCard 持卡人（需提供授权书 ID 和 IBAN）。对于无官方邮箱地址但仍享受员工补贴价的 Siemens AG 员工（或前员工），请在完成注册后通过邮件或亲自前往您所在地的编码办公室，以便最终完成正确的身份归类。

每位 CasinoCard 持卡人都可以使用 MyID 吗？
不可以。MyID 身份验证仅适用于 Siemens AG、Siemens Healthcare、Siemens Mobility 和 Siemens Energy 的员工。

我可以在 MyCasinoCard 中查看个人 CasinoCard 交易记录吗？
可以。您可在“交易”菜单下查看此信息。系统支持查询过去 90 天的详细交易记录，包括具体商品和消费地点。如进行相应选择，餐饮区和 Siemens Active Studios 的交易记录均可显示。

我需要额外的二维码做什么？
提交在线 CasinoCard 申请后，Siemens Gastronomy 将通过电子邮件向您发送一个二维码，授权您立即在餐厅收银台进行支付。使用时，请出示打印版或保存在智能手机中的二维码供收银台扫描。

如果我已拥有二维码但仍对员工工卡进行编码，有什么需要注意的吗？
是的，如果您对员工工卡进行了编码，则需要从 MyCasinoCard 门户重新申请代码。之后您可以选择使用工卡或新代码在收银台进行支付。

二维码的使用有时效限制吗？
没有，二维码不会失效。但请注意：如果在您的二维码生成后对员工工卡进行了 CasinoCard 编码，您需要通过 MyCasinoCard 重新获取新代码。

我找不到我的代码了，可以重新获取吗？
可以。您可随时在 MyCasinoCard 的“申请代码”下重新生成代码，次数不限。新代码将立即通过电子邮件发送给您。

我的个人二维码可以导入钱包应用吗？
可以。在 mycasinocard.siemens.de 注册或申请新二维码时，您将通过电子邮件收到一个链接，点击即可将二维码导入不同操作系统的钱包应用。通过 PKpass 文件，您可便捷地在您所需的钱包应用中使用支付功能。

I have not received a confirmation email – what could be the reason?
Possible causes:

• The email may have landed in your spam or junk folder
• The email address provided may contain an error
• There may be a delay in email delivery
• Please contact support

After registering, I receive a message saying that my email address could not be confirmed – what should I do?

• Please try logging in

How is my account correctly assigned to a customer group (discount)?

• During registration, it is strongly recommended to use your GID / Entra ID if available.
• Register using your company email address.
• If possible, do not register with your private email address.

Benefits:

• Automatic and correct customer group assignment when logging in with your ENTRA ID/GID
• Correct pricing (e.g. employee pricing)

I received an email after registration stating that I could not be assigned to a customer group - what does this mean?

• Your registration could not be automatically assigned to an eligible employee group.

Possible causes:

• Registration without an Entra ID
• Use of a private email address
• Use of a company email address that is not eligible for discounts
• No clear assignment to a company possible

What should I do if I was not assigned to a customer group?

• Respond within 3 working days (using the contact method provided in the email)
• You may need to provide proof of your company affiliation

What happens if I do not respond within 3 working days?

• You will receive an email informing you that you will be assigned to a customer group with a surcharge (external pricing)
• Your purchases will be charged at the external price

Important note:

• No retroactive refunds will be issued
• Transactions already booked will remain unchanged

我可以直接用信用卡支付吗？
不可以，收银台暂不支持直接使用信用卡支付。但您可以绑定信用卡账户，用于每月结算您的 CasinoCard 消费。

原则上接受所有类型的信用卡吗？
不是。我们接受国际发卡机构 Master、VISA、银联和 JCB 的信用卡，但不接受公司信用卡，例如 AMEX 公司卡，该类卡片仅限用于商务差旅消费。

信用卡到期后应该如何处理？
Siemens Gastronomy 会给您发送通知，届时您需要在 MyCasinoCard 中更新新的有效期。如未及时更新，您的 CasinoCard 将被冻结。

提供信用卡信息的安全性如何？
非常安全。支付处理过程采用 PSD 2 双重身份验证标准。

我可以在 SEPA 直接扣款和信用卡结算之间切换吗？
可以。无论您是从 SEPA 直接扣款切换为信用卡结算，还是反之，更新后的结算信息将在当月 14 日或 28 日生效，并作为之后各期结算的依据。

为什么我注册信用卡时会有一笔 0.01 欧元的扣款记录？
根据发卡机构的不同，可能需要进行额外的信用卡预授权以验证卡片或账户有效性。为此，系统会生成一笔金额为 0.01 欧元的测试扣款。该笔金额在验证完成后即被释放，不会实际从您的账户中扣除。

如果我使用的银行不支持 SEPA 直接扣款方式怎么办？
部分银行虽位于 SEPA 区域内，但未加入 SEPA 直接扣款计划。MyCasinoCard 系统可识别此类银行，因此无法存储其银行账户信息。

如果我的原籍国不在 SEPA 区域内，是否有替代支付方式？
有。您可以在 MyCasinoCard 个人资料中绑定信用卡账户，用于结算 CasinoCard 消费。

我可以在 SEPA 直接扣款和信用卡结算之间切换吗？
可以。无论您是从 SEPA 直接扣款切换为信用卡结算，还是反之，更新后的结算信息将在当月 14 日或 28 日生效，并作为之后各期结算的依据。

My QR code/ID card is not working, has expired, or has been blocked – what could be the reason?
Possible causes:

• The validity period has expired (e.g. apprenticeship, internship, temporary employment, retirees, or other fixed-term contracts)
• Payment details (e.g. bank account or credit card) have changed or are no longer valid but were not updated in the MyCasinoCard account
• Payment function has been deactivated

My validity period has expired – what should I do?
Your authorization must be extended, re-submitted, or reviewed.
Procedure:

• Contact support
• Please send us your proof of eligibility as a PDF. This may include:
  • Letter confirming the extension of your apprenticeship / dual study program
  • Temporary employment contract
  • Internship or working student contract with the updated end date
  • Letter from your employer confirming your eligibility (only applicable for contract partners of Siemens Gastronomie)

I have new payment details – does this affect the payment function of the QR code/PKI card?
YES, if new payment details (bank account/credit card) are not updated in your MyCasinoCard account:

• The QR code/payment function of the ID card may be deactivated
• Outstanding transactions cannot be debited
• Please check and update your payment details in your account
• Make sure your bank account or credit card is active and has sufficient funds
• Contact support so that your payment process can be restored

Note:
A change to your bank details with P&O (HR department) is not automatically transferred to your MyCasinoCard account.

What do I need to do to store or update my current payment details?
If you already have a MyCasinoCard account:

• Log in to your MyCasinoCard account
• Add or update your current payment details there

If you do not yet have a MyCasinoCard account:

• Register in the MyCasinoCard portal
• Then add your current payment details

What happens if my QR code is misused or if I lose it?

• Transactions not carried out by yourself unfortunately cannot be refunded.
• If you lose your QR code, you can generate a new code at any time in the online portal at mycasinocard.siemens.de. Your previous QR code will then be automatically blocked.

I registered online in the web portal. Why does my ID card not work at the checkout?
After successful online registration in the portal, you will immediately receive a personal QR code that can be used directly for payment at the checkout. If you would like to use the payment function on your Siemens employee ID card, the card must additionally be encoded. However, this only applies to employees of Siemens AG or Siemens Mobility GmbH. Please note that encoding cannot be carried out on-site for external customers.

My ID card does not work or no longer works – what should I do?

• New ID card → The ID card has not yet been encoded → Payment function has not yet been activated
• A new ID card was encoded, but afterwards a new QR code was requested → The ID card can no longer be used

Solution:

• Have the ID card encoded again
• Then request the current QR code again, not a NEW one

Note:

• External customers can only pay using the QR code
• Registration in the MyCasinoCard portal does not automatically activate the payment function on your ID card

Where can I activate the payment function for my ID card?
On-site at a location where your ID card can be encoded or where you can receive information about encoding locations. Information via location management

Can I switch between SEPA direct debit and credit card billing?
Yes. If you would like to switch from SEPA direct debit to credit card billing, or vice versa, the updated billing details will take effect on the following 14th or 28th of the month and will then apply to all future billing cycles.

Why is a charge of €0.01 made when registering my credit card?
Depending on the credit card provider, an additional pre-authorization may be required to verify a card or account. For this purpose, a so-called test transaction of €0.01 is carried out. This amount will not actually be charged, will be released again after verification, and will not be debited from your account.

What if my bank does not participate in the SEPA direct debit scheme?
Some banks, although located within the SEPA area, do not participate in the SEPA direct debit scheme. MyCasinoCard recognizes these banks, and saving such bank details is therefore not possible.

In this case, you have the following alternatives:

• You can check your IBAN in advance using an IBAN validator.
• This ensures that your bank supports the SEPA direct debit scheme and that saving your details works correctly.

If your bank does not support SEPA direct debit, you can alternatively:

• Add a credit card
• Use another bank account that supports SEPA direct debit

Are there alternatives available if my country of origin is not part of the SEPA area?
Yes. In this case, you can store a credit card account in your MyCasinoCard profile for billing your CasinoCard transactions.

The following groups are eligible for the Siemens employee price or trainee discount:

Employee Price (without surcharge)

• Employees (domestic)
• Employees (international)
• Retirees / pensioners
• Authors of final theses (Bachelor’s or Master’s) without a training or study grant agreement with Siemens AG
• Doctoral candidates
• Working students
• Employees studying alongside their job
• Dual-study students after completion of the Chamber of Industry and Commerce (IHK) examination
  (from the 4th year onwards)

Trainee Discount

• Apprentices or dual-study students of Siemens AG or its subsidiaries
• Apprentices or dual-study students of partner companies
• Master’s students of Siemens AG or its subsidiaries with a study grant agreement
• Interns (mandatory internships / school internships / other internships)
• Apprentices or dual-study students of Siemens AG or its subsidiaries

In addition, employees of contractual partners of Siemens Gastronomie may also be eligible for discounted prices, although these may differ from the discounts listed above.

I believe I am eligible – what can I do?

Please send us proof of your employment relationship as a PDF (including your name and, for clear identification purposes, also your date of birth).

Some companies that have a contract with Siemens Gastronomie for the use of company restaurants wish to decide themselves which of their employees are eligible. If you are an employee of such a company, you will additionally require a confirmation letter from your employer.

Why are there charges on my account even though I haven’t used the service recently?

Charges are always processed with a delay (~4 weeks)

Example:

• Usage/transactions: May
• Charge: End of June

I don’t understand the charge

• Check your transactions in the MyCasinoCard portal under “Transactions and Direct Debits”
• Compare the time period
• Contact support if there are discrepancies

Can I set the timing of my debit myself?

• Unfortunately, individual direct debits are not possible
• Transactions are aggregated and debited at a fixed time
• You can view your transactions in the portal and plan the debit accordingly

Why don’t I see any debits in my account even though I’ve made transactions?

• You may be using a credit card for the CasinoCard process and have set up credit card as your payment method.
• No SEPA debit
• Billing is processed via credit card
• Credit card debits are not displayed in the MyCasinoCard portal

Where can I view my transaction history?
MyCasinoCard Portal → Transactions

There you will see:

• Transaction history
• Individual transactions
• Current balance

Why can't I see my transactions/transaction history and am I getting a UID error message?
Common cause:

Browser or cookie settings
What can I do?

• Switch browsers
• Clear cookies
• Log in again
• Note for mobile devices (e.g., iPhone with Safari)
• Settings → Safari → Privacy
• Blocking prevents display

What can I do if I notice discrepancies in my transactions/sales?

If you notice duplicate charges on a single day, please report them promptly via email directly to the location where you dined.

If you notice any other discrepancies in your transactions: Please contact support for clarification.

Why do I have to pay the external price for the second meal?

Legal regulation (non-cash benefit value for 2026: € 4.57)
Only one main course per day at the employee price is tax- and social security-insurance.

What happens with the second meal?
It cannot be sold at the employee price on a tax- and social security-insurance basis.
Therefore, the external price for the cheaper meal is charged for the second meal.

Are there any exceptions (e.g., working from home)?
→ No, unfortunately, the law makes no distinctions. The only determining factor is that an employee is granted a discounted meal only once per workday.

How do I add my QR code to my wallet?

Use the link provided: “Download PKPass file” • This link allows you to import the file into a wallet app (iOS & Android)

Instructions:

• Open the link on your smartphone
• Open the file
• Add to wallet

• You can block or cancel your CasinoCard feature yourself in your MyCasinoCard account.
• If you have accidentally canceled or blocked your CasinoCard, please contact Support.
• Please note that the final charge will always be processed the following month.

Registration for Retirees

Former Siemens employees who have previously used a CasinoCard as cardholders are asked to register by clicking the “CasinoCard Cardholders” button. We recommend using your personal email address to register. If you need help or don’t have a smartphone, just send us an email. We’re happy to assist you!

Please contact our support.