Drive System Services
We keep your production running and deliver all you need for continuous improvement
We are there to assist in all sectors, putting our experience and skills at your disposal with our range of services for the entire drive train, consisting of SINAMICS low-voltage converters and SIMOTICS servo motors. We are there wherever you need us, throughout the entire lifecycle of your machine.
Services designed with you in mind
How do I hedge against risk for the long term? Who will help with technical questions and faults? When is retrofitting advisable? Who can I turn to if something serious happens? This is exactly why we created Drive System Services – designed for your needs.
How you benefit from our services for your drive train
- Improved productivity
- Ensuring plant availability
- Cost savings
- Optimization of asset and resource management
- Online Support
- Training Services SITRAIN
- Technical Support
- Field Services
- Spare Parts and Repair Services
- Drive Service Agreements
Support for all requirements
Take advantage of our bundled expertise for all aspects of our products, systems, and services – available at any time and free of charge. In Industry Online Support, you will find manuals, videos, planning data, product master data, and 3D models as well as forums for exchanging information with other users and experts.
Know-how right from the manufacturer
Expand your knowledge about drive technology products and systems in our practice-oriented courses. We offer training courses at more than 60 locations worldwide. The content, location, and level of detail can be individually tailored.
Our specialists provide quick expert telephone support for all technical questions, even for questions regarding products that have been discontinued or are no longer available. You will receive a callback or an e-mail with your customized solution proposal.
Our qualified and experienced service technicians provide support with the commissioning and maintenance of drive systems as well as with their optimization, and are quickly on site in case of service.
Benefit from consistent spare parts concepts in the event of failures or as a preventive measure to optimize your spare parts management. Our service includes delivery, replacement or repair, product upgrades, functional tests, and general overhaul – all with low inventory levels.
Our customer-specific service agreements offer short response times and rapid troubleshooting by qualified service specialists. Thanks to our tailored packages we can ensure the right services for the complete product life of your drives.
This includes prioritized trouble shooting, transparency about spare parts availability, know-how development and training to allow an optimized usage of your drive system.