Shannon® continuously informs operators about occurring events in production lines & machines and suggests solutions. Notifications can be configured in detail with custom rules. Shannon® prioritizes occurring events so that only causal faults are displayed. Subsequent faults or similar are hidden.

Shannon® provides situational, step-by-step instructions, so even new employees can resolve issues quickly across global sites. Expert knowledge is captured in interactive guides with photos and videos, accessible to all operators on their smartphones or in browser in their logged in language.

Shannon® automatically generates shift reports with downtime documentation. Causes for downtime are determined automatically. Reasons are semi-automatically assigned, ensuring a complete database for shop floor meetings and shift handovers.

Downtime statistics reveal which issues caused the most downtime. Operators and engineers gain detailed insights into disturbance patterns, enabling targeted optimization of production lines and processes.

If operators cannot solve a problem, events can be forwarded directly to maintenance staff via the app, achiving a fast response time.