Reception bottlenecks, no-shows and unanswered patient questions cost hospitals time and revenue. heyPatient Advanced extends Essentials with web admission, QR-based self check-in, intelligent routing, an AI patient concierge, service booking and an optional patient call system. This creates a connected journey from preparation to follow-up with less manual coordination.
Patients register digitally through the hospital website without requiring the app. Supports multilingual admission workflows, configurable service lines and direct integration into the FHIR-based platform.
Patients scan a QR code or enter their Patient ID (PID) on arrival to activate check-in. Admission status is validated automatically and patients are routed to the correct destination, reducing manual reception work and waiting times.
A 24/7 AI-powered assistant answers patient questions, supports preparation, explains appointments and helps patients navigate services before and during their journey.
Kantonsspital Baden deployed heyPatient's patient call system within days. Patient flow improved, waiting times decreased and front-desk workload was reduced from day one.
Hospitals and clinics use heyPatient Advanced to connect preparation, QR-based self check-in and Siemens Indoor Navigation. Patients complete admission before arrival, check in independently and follow digital guidance to the right destination, reducing manual coordination at reception.