Reception bottlenecks, no-shows and unanswered out-of-hours patient questions cost hospitals time and revenue. heyPatient Advanced solves this by extending Essentials with web admission, Self check-in, intelligent patient routing,an AI patient concierge & service booking. Extended with an integrated patient call system. The result is a connected patient journey from home preparation to follow-up, reducing manual coordination.
Patients register digitally through the hospital website without requiring the app. Supports multilingual admission workflows, configurable service lines and direct integration into the FHIR-based platform.
Patients scan a QR code or enter their Patient ID (PID) on arrival to activate check-in. Admission status is validated automatically and patients are routed to the correct destination, reducing manual reception work and waiting times.
A 24/7 AI-powered assistant answers patient questions, supports preparation, explains appointments and helps patients navigate services before and during their journey.
Kantonsspital Baden deployed heyPatient's patient call system within days. Patient flow improved, waiting times decreased and front-desk workload was reduced from day one.
Hospitals and clinics use heyPatient Advanced to orchestrate the patient journey from home preparation to follow-up. Patients complete web admission, receive notifications, AI guidance, self check-in, intelligent routing and integrated service booking with less manual coordination.