ทำไม The next generation of customer service!?
-Receive customer requests from different channels
-Natural language to interpret information from written requests (Emails, SMS, Chatbots, Support Tickets, Documents)
-Generative AI to speed up processes and data flows (structuring, classifying, summarising, translating, extracting, searching, etc)
-Connection to any system, e.g., functional mailboxes, ticketing tools, sharepoints, data storages, ERPs
-Automatically perform actions and provide answers to customer requests
ประโยชน์
- Improved resource allocation & time-savings: up to 95% of accuracy level in information underastanding
- Standard implementation time is between 3 weeks and 2 month
- Faster request handling increases customer satisfaction
- Requests handled simultaneously at peak times with 24/7 availability
- Processing in any language
สำรวจแหล่งข้อมูลและผลิตภัณฑ์ที่เกี่ยวข้อง
ข้อมูลและแหล่งข้อมูลเพิ่มเติม
เงื่อนไขเบื้องต้น
Business Subject Matter Expert
Customer Solution Architect to integrate into customers landscape
Customer Data Engineer to access source data
Min. 200 requests per month/ticket category