E-Business Austria

Key Features

• Product comparison & detail views: Find products quickly, compare them clearly and access all relevant additional information at a glance.
• Intelligent configurators: Configure systems and products step by step — including automatic plausibility checks to ensure technically correct results.
• Direct Offer (Self‑Quote): Create an official Siemens quote yourself with just a few clicks — fast, simple and available at any time.
• Transparent availability check: See whether an item is available even before adding it to your cart.
• Open Catalog Interface and master data management: Transfer shopping cart data directly into your ERP system via punch-out and efficiently manage product master data.

SiePortal User Guide

Your Benefits

• Order around the clock – shop flexibly and independently at any time.
• Fast, automatic processing – more efficient workflows due to digitalized processes.
• Always up‑to‑date data & full transparency – all information available at a glance.
• Optimized search – combined results from Industry Mall and SIOS plus new search and filter functions.
• Intuitive user experience – simplified handling supported by a modernized and improved navigation structure.

Requirements and Costs

• Interface for paperless inbound and outbound data exchange with the company’s own ERP system
• EDI converter for mapping EDIFACT in‑house format
• Suitable communication channel for data transmission
• High document volume as an economic prerequisite
• In‑house expenses (hardware, software, mailbox) must be covered by each partner

Your Benefits

• Accelerated workflows – higher efficiency through automated, paperless processes.
• Faster availability of order data – improves access to information and response capability.
• Reduced paperwork and lower administrative costs – significant savings through fully digital processes.
• Direct data transfer without duplicate entry – minimizes errors and saves both time and money.
• Optimized business processes – supports comprehensive process improvements and business reengineering initiatives.

Conditions for Returns

• The return request has been fully completed in the form, including the reason for the return.
• The goods were purchased directly from Siemens, are in their undamaged, unmarked and uncontaminated original packaging, and are not older than 8 weeks (based on the delivery date).
• No customer‑specific items are being returned, including individually labeled or technically customized products, special productions, inner packaging units, promotional packaging, certified sensors, as well as water, heat, and cooling meters.
• The net value of the returned goods is at least € 100.00.
• A processing fee of 20% of the net value is generally charged for returns.
• For returns to the central warehouse, the return ID and invoice number must be indicated on the return slip.

Return in 3 Steps

• Step 1: Submit your return request using our online form.
• Step 2: You will automatically receive a confirmation email with your personal E‑Return ID.
• Step 3: After authorization, please send the goods to the address provided in the email.

Your advantages

• Up-to-date and always available: all released software versions at the touch of a button
• Fast: get started immediately after purchasing the software
• As reliable as ever: as secure as traditional software delivery by mail — only significantly faster
• Environmentally friendly: no environmental impact from materials and shipping

Order your new Software Update Service now, or easily switch from your existing physical delivery SUS to the download version via the SUS Manager.