Corporate information
Bureau of Financial Entities
The Bureau is a consultation and dissemination tool that allows you to learn about the products offered by financial entities, their fees and rates, user complaints, unfair practices, administrative sanctions imposed on them, abusive clauses in their contracts, and other relevant information about their performance.
With the Bureau of Financial Entities, you can find out who's who in banks, insurance companies, multiple-purpose financial institutions, savings banks, pension funds, and other entities.
On the Bureau's website, you can find information about what the Bureau is; information on banks, insurance companies, and pension funds; the Bureau's legal basis; and how to use it.
The information on this page pertains only to Siemens Financial Services. If you would like to learn more about the sector to which we belong, please visit http://www.buro.gob.mx.
The Bureau of Financial Entities contains information about SIEMENS FINANCIAL SERVICES regarding our performance with Users in providing products and services. We invite you to view it at http://www.buro.gob.mx or on our website.
Board of Directors
Eliacid Heredia, Chief Executive Officer
Hanne Casasola, Chief Financial Officer
Roman Bieletto, Chief Risk Officer
Unidad Especializada de Atención a Usuarios (UNE)
Siemens Servicios Comerciales, S.A. de C.V., SOFOM, E.N.R.
Titular de la UNE: Daniela Sanchez Rello
AV. EJÉRCITO NACIONAL NO. 350 INT NOT APPLICABLE, POLANCO V SECTION, CP 11560, MIGUEL HIDALGO BOROUGH, MEXICO CITY, REFERENCE: GLASS BUILDING WITH SIEMENS LOGO BETWEEN LOPE DE VEGA AND SCHILLER STREETS
UNE HEAD EMAIL(S) AND PHONE NUMBER(S): daniela.sanchez-rello@siemens.com
5641738465
IN-PERSON SERVICE HOURS: Monday to Friday: 9:00 AM - 5:00 PM;
TELEPHONE SERVICE HOURS: Monday to Friday: 9:00 AM - 5:00 PM;
SUBMITTING METHOD: Email; Telephone
LEVELS OF SERVICE: Call Center
ELECTRONIC COMMUNICATION: No electronic or digital communication available:
The response time for inquiries or complaints will not exceed 30 business days, in compliance with Article 50 Bis of the Law for the Protection and Defense of Financial Services Users. In the case of clarifications, the response time will not exceed 45 calendar days, in compliance with Article 23 of the Law for Transparency and Regulation of Financial Services.
Authorization date and time: August 25, 2023, 11:36:23 AM
REGIONAL MANAGERS
Mexico City: Daniela Sánchez Rello
Av. Ejército Nacional No. 350, Int. No. Applicable, Polanco V Section, C.P. 11560 MUNICIPALITY: MIGUEL HIDALGO, STATE: MEXICO CITY, REFERENCE: GLASS BUILDING WITH SIEMENS LOGO BETWEEN LOPE DE VEGA AND SCHILLER STREETS
PHONE(S): 5641738465 EMAIL(S): daniela.sanchez-rello@siemens.com HOURS OF OPERATION: Monday to Friday: 9:00 AM - 5:00 PM;
You can also contact CONDUSEF through any User Service Unit, on their website https://www.condusef.gob.mx, or through the CCAMER (Contact and Remote Assistance Center) by calling 55 53 400 999.