Unidad Especializada de Atención a Usuarios (UNE)
Siemens Servicios Comerciales, S.A. de C.V., SOFOM, E.N.R.
Titular de la UNE: Daniela Sanchez Rello
AV. EJÉRCITO NACIONAL NO. 350 INT NOT APPLICABLE, POLANCO V SECTION, CP 11560, MIGUEL HIDALGO BOROUGH, MEXICO CITY, REFERENCE: GLASS BUILDING WITH SIEMENS LOGO BETWEEN LOPE DE VEGA AND SCHILLER STREETS
UNE HEAD EMAIL(S) AND PHONE NUMBER(S): daniela.sanchez-rello@siemens.com
5641738465
IN-PERSON SERVICE HOURS: Monday to Friday: 9:00 AM - 5:00 PM;
TELEPHONE SERVICE HOURS: Monday to Friday: 9:00 AM - 5:00 PM;
SUBMITTING METHOD: Email; Telephone
LEVELS OF SERVICE: Call Center
ELECTRONIC COMMUNICATION: No electronic or digital communication available:
The response time for inquiries or complaints will not exceed 30 business days, in compliance with Article 50 Bis of the Law for the Protection and Defense of Financial Services Users. In the case of clarifications, the response time will not exceed 45 calendar days, in compliance with Article 23 of the Law for Transparency and Regulation of Financial Services.
Authorization date and time: August 25, 2023, 11:36:23 AM
REGIONAL MANAGERS
Mexico City: Daniela Sánchez Rello
Av. Ejército Nacional No. 350, Int. No. Applicable, Polanco V Section, C.P. 11560 MUNICIPALITY: MIGUEL HIDALGO, STATE: MEXICO CITY, REFERENCE: GLASS BUILDING WITH SIEMENS LOGO BETWEEN LOPE DE VEGA AND SCHILLER STREETS
PHONE(S): 5641738465 EMAIL(S): daniela.sanchez-rello@siemens.com HOURS OF OPERATION: Monday to Friday: 9:00 AM - 5:00 PM;
You can also contact CONDUSEF through any User Service Unit, on their website https://www.condusef.gob.mx, or through the CCAMER (Contact and Remote Assistance Center) by calling 55 53 400 999.