MascoPI – Process Investigator

MascoPI – Process Investigator darbina ar Masco Group Automation

Masco Group Automation (MGA), kas pieder Masco Group, ir galvenais automatizācijas un digitalizācijas spēlētājs dzīvības zinātņu nozarē.<br/>MGA izstrādā progresīvus risinājumus, kuru mērķis ir padarīt farmācijas ražošanu drošāku, ilgtspējīgāku un ļoti efektīvāku, un 80% mūsu risinājumu ir balstīti uz Siemens tehnoloģijām (tostarp TIA Portal, PCS7, WinCC v8, WinCC Unified for HMI/SCADA, SIMIT, Insights Hub, Industrial Edge un Mendix).<br/><br/>Ar globālu tīklu un speciālistu komandu MGA koncentrējas uz nevainojamu sistēmu integrāciju un vismodernāko procesu vadības risinājumu ieviešanu. Mēs izceļas ar savu apņemšanos nodrošināt datu integritāti un kiberdrošību, nodrošinot augstus standartus un atbilstību visstingrākajiem noteikumiem.

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Kāpēc AI-Driven Troubleshooting for Pharma Facilities?

MascoPI is a AI application designed for advanced troubleshooting in pharmaceutical facilities. Using a knowledge graph, it maps process know-how as nodes (events) and connections (causal links), enabling quick identification of root causes during machine failures and providing precise solutions. Through targeted questions, MascoPI refines its understanding, ensuring reliable answers.

Possibly integrated with MascoDASH via cloud (Insights Hub), MascoPI can access data directly from IIoT sources, bypassing questions and accelerating troubleshooting.
Accessible through a Chatbot available in HTML5, MascoPI enhances uptime, reduces downtime, and lowers external service costs, offering SaaS-based support that minimizes both CAPEX and OPEX.

Priekšrocības

Reduced recovery time, higher availability of the plant
MascoPI available 24/7, beyond any SLA

Piedāvātās iespējas

Level 1 Troubleshooting – Resolve Up to 70% of Vendor Service Calls

The AI assistant, trained by engineering and customer service experts, helps operators quickly understand and resolve most common issues—reducing the need for external intervention.

Seamless Escalation to Level 2 Support

If the issue cannot be resolved by AI, the system assists the operator in addressing the malfunction or automatically generates a service ticket. This ticket includes all relevant context and diagnostics, streamlining follow-up by customer support teams.

Self-Learning AI Algorithm

The AI continuously improves its accuracy by learning from Q&A interactions. Insights gained from one machine are shared across similar systems, enhancing performance across the entire fleet.

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Masco PI: Brochure