Advisory memberships
Access a variety of support options, so you have dedicated help when you need it most.
Expanded services that enhance customer support
Advisory Membership provides ongoing access to Siemens product experts who help your team accelerate adoption, optimize solution usage, and maximize business value. Through proactive guidance, best-practice recommendations, onboarding support, and knowledge transfer, Advisory Membership helps reduce risk, improve productivity, increase user adoption, and achieve business outcomes faster.
Advisory Memberships can be used separately or alongside our Premium Support offerings.
Benefits
- Faster adoption and time-to-value
- Improved productivity and user effectiveness
- Increased software utilization and ROI
- Reduced implementation and operational risk
- Access to product and domain expertise
- Stronger internal knowledge and self-sufficiency
Included Services
- Dedicated advisory expert
- Regular guidance and planning sessions
- Best practice recommendations
- Architecture and solution reviews
- User onboarding and enablement
- Product optimization guidance
- How-to and operational coaching
- Knowledge transfer and user workshops
Support account manager
A support account manager (SAM) is an experienced support manager who acts as a single point of contact and advocates for, and orchestrates, support activities across a customer organization.
Support Advisor
The Support Advisor is a subject matter expert, dedicated to assist with product usage questions and proactive adoption support. A Support Advisor will also resolve technical incidents faster through familiarity with your environment.
Access Siemens Support Center
We have all the support resources you need in one easy-to-use location: personalized content, an extensive knowledgebase, a powerful search and an intuitive navigation. In the Support Center, you can:
- Find the latest product downloads
- Search knowledgebase articles
- View current videos
- Access self-paced learning materials
- Join a community of experts
- Access our Account Center
- Open new cases
- View the status of support cases
