MascoPI – Process Investigator

MascoPI – Process Investigator yra paremtas Masco Group Automation

“Masco Group Automation” (MGA), priklausanti “Masco Group”, yra pagrindinis gyvybės mokslų sektoriaus automatizavimo ir skaitmeninimo veikėjas.<br/>MGA kuria pažangius sprendimus, kuriais siekiama, kad vaistų gamyba būtų saugesnė, tvaresnė ir labai efektyvi, o 80% mūsų sprendimų yra paremti “Siemens” technologija (įskaitant TIA Portal, PCS7, WinCC v8, WinCC Unified for HMI/SCADA, SIMIT, Insights Hub, Industrial Edge ir Mendix).<br/><br/>Turėdama pasaulinį tinklą ir specialistų komandą, MGA orientuojasi į vientisą sistemų integravimą ir pažangiausių procesų valdymo sprendimų įgyvendinimą. Mes išsiskiriame savo įsipareigojimu užtikrinti duomenų vientisumą ir kibernetinį saugumą, užtikrindami aukštus standartus ir griežčiausių reglamentų laikymąsi.

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Kodėl AI-Driven Troubleshooting for Pharma Facilities?

MascoPI is a AI application designed for advanced troubleshooting in pharmaceutical facilities. Using a knowledge graph, it maps process know-how as nodes (events) and connections (causal links), enabling quick identification of root causes during machine failures and providing precise solutions. Through targeted questions, MascoPI refines its understanding, ensuring reliable answers.

Possibly integrated with MascoDASH via cloud (Insights Hub), MascoPI can access data directly from IIoT sources, bypassing questions and accelerating troubleshooting.
Accessible through a Chatbot available in HTML5, MascoPI enhances uptime, reduces downtime, and lowers external service costs, offering SaaS-based support that minimizes both CAPEX and OPEX.

Privalumai

Reduced recovery time, higher availability of the plant
MascoPI available 24/7, beyond any SLA

Pagrindinės Funkcijos

Level 1 Troubleshooting – Resolve Up to 70% of Vendor Service Calls

The AI assistant, trained by engineering and customer service experts, helps operators quickly understand and resolve most common issues—reducing the need for external intervention.

Seamless Escalation to Level 2 Support

If the issue cannot be resolved by AI, the system assists the operator in addressing the malfunction or automatically generates a service ticket. This ticket includes all relevant context and diagnostics, streamlining follow-up by customer support teams.

Self-Learning AI Algorithm

The AI continuously improves its accuracy by learning from Q&A interactions. Insights gained from one machine are shared across similar systems, enhancing performance across the entire fleet.

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Papildoma Informacija ir Ištekliai

Masco PI: Brochure