Mokėjimas

Kokius privalumus siūlo naujasis internetinis portalas “MyCasinoCard”?
Savo duomenis galite peržiūrėti, tvarkyti ir atnaujinti patys patogiai, bet kuriuo metu ir iš bet kurios vietos. Papildomi būdai į ID biurus būtini tik tuo atveju, jei, pavyzdžiui, užblokavote savo asmens tapatybės kortelę ir norite ją iš naujo suaktyvinti. Panaikinami administraciniai darbai, tokie kaip popierinių paraiškų pildymas. Kitos funkcijos, susijusios su “CasinoCard”, pvz., Dabartinės apyvartos apžvalga, yra prieinamos internete.

Užbaigiau registraciją interneto portale. Kodėl mano asmens tapatybės kortelė neveikia prie kasos?
Po sėkmingos registracijos internetu “MyCasinoCard” gavote asmeninį QR kodą, kurį galima naudoti tiesiogiai apmokėjimui prie kasos aparatų. Jei reikia naudoti parinktį, tai turi būti papildomai užkoduota. Kontaktinius asmenis galite rasti vietos puslapiuose.

Kas gali naudotis “MyCasinoCard”, kas gali ten užsiregistruoti?
Visi svečiai ir klientai, kurie naudojasi “Siemens AG” darbuotojų restoranais, kavinėmis, parduotuvėmis, kitomis maitinimo įstaigomis ir “Siemens Active Studios” ir atsiskaito be grynųjų pinigų savo “CasinoCard”.

Ar galiu užsiregistruoti/prisijungti vietoj verslo el. pašto adreso su savo privačiu?
Taip. Jei užsiregistruosite kaip naujas “CasinoCard” klientas su savo privačiu el. pašto adresu (pvz., ATZ, gamybos ar gamybos darbuotojai ir kt.), nes nebeturite oficialios el. pašto paskyros, automatiškai būsite priskirtas klientų grupei, kuriai taikomas papildomas mokestis, ir nuo trečios dienos po registracijos mokėsite papildomą mokestį. Jei jau naudojate “CasinoCard”, prašome užsiregistruoti kaip CasinoCard turėtojas (įgaliojimo ID ir IBAN registracijai) su jau saugomais duomenimis. Darbuotojai SAG (arba buvę darbuotojai), neturintys oficialaus elektroninio pašto adreso, kurie vartoja subsidijuojamu darbuotojų tarifu, užpildę registraciją kreipkitės į kodavimo biurą savo buvimo vietoje arba elektroniniu paštu arba asmeniškai, kad pagaliau būtų galima atlikti teisingą paskirstymą.

Ar kiekvienas “CasinoCard” turėtojas gali naudoti “MyID”?
Ne. Identifikacija su “MyID” galima tik “Siemens AG”, “SHS” (“Healthcare”), “Siemens Mobility” ir “Siemens Energy” darbuotojams.

Ar galiu matyti savo asmenines “CasinoCard” operacijas “MyCasinoCard”?
Taip. Šią informaciją rasite skiltyje “Sandoriai”. Galima detaliai (straipsniuose, vietose) peržiūrėti paskutinių 90 dienų pardavimus. Tiek gastronomijos apyvarta, tiek “Siemens Active Studios” apyvarta rodoma, jei pasirinkta atitinkamai.

Kam reikia papildomo QR kodo?
Gavusi jūsų internetinę “CasinoCard” paraišką, “Siemens Gastronomia” elektroniniu paštu jums atsiųs QR kodą, įgaliojantį nedelsiant atsiskaityti restorano kasos aparatuose. Norėdami tai padaryti, išspausdintą arba išsaugotą išmaniajame telefone kodą turėkite perskaityti restorano kasos aparate.

Ar yra ką apsvarstyti, jei aš turiu savo darbuotojo ID kortelę užkoduota nepaisant to, kad turiu QR kodą?
Taip, jei jūsų darbuotojo ID kortelė yra užkoduota, jums reikės iš naujo prašyti kodo iš MyCasinoCard portalo. Tada mokėjimui galite pasirinkti naudoti savo asmens tapatybės kortelę arba naująjį kodą kasose.

Ar QR kodo naudojimas yra ribotas laiku?
Ne, kodas nepraranda savo galiojimo. Tačiau, jei turite savo darbuotojo ID kortelę užkoduotą į CasinoCard po to, kai jūsų kodas buvo sugeneruotas, jums reikės turėti naują kodą atsiųstą jums per MyCasinoCard.

Aš daugiau nerandu savo kodo. Ar galiu gauti naują?
Taip, kodai gali būti regeneruojami bet kuriuo metu ir taip dažnai, kaip norite “MyCasinoCard” skiltyje “užklausos kodas”. Naujas kodas jums bus išsiųstas nedelsiant el. Paštu.

Ar mano asmeninį QR kodą galima importuoti į mano piniginės programą?
Taip. Registruodamiesi svetainėje mycasinocard.siemens.de arba prašydami naujo QR kodo, el. paštu gausite nuorodą, kuri leidžia importuoti į piniginės programą įvairiose operacinėse sistemose. Per Pkpass failą mokėjimo funkciją galima išsaugoti norimoje piniginės programoje.

I have not received a confirmation email – what could be the reason?
Possible causes:

• The email may have landed in your spam or junk folder
• The email address provided may contain an error
• There may be a delay in email delivery
• Please contact support

After registering, I receive a message saying that my email address could not be confirmed – what should I do?

• Please try logging in

How is my account correctly assigned to a customer group (discount)?

• During registration, it is strongly recommended to use your GID / Entra ID if available.
• Register using your company email address.
• If possible, do not register with your private email address.

Benefits:

• Automatic and correct customer group assignment when logging in with your ENTRA ID/GID
• Correct pricing (e.g. employee pricing)

I received an email after registration stating that I could not be assigned to a customer group - what does this mean?

• Your registration could not be automatically assigned to an eligible employee group.

Possible causes:

• Registration without an Entra ID
• Use of a private email address
• Use of a company email address that is not eligible for discounts
• No clear assignment to a company possible

What should I do if I was not assigned to a customer group?

• Respond within 3 working days (using the contact method provided in the email)
• You may need to provide proof of your company affiliation

What happens if I do not respond within 3 working days?

• You will receive an email informing you that you will be assigned to a customer group with a surcharge (external pricing)
• Your purchases will be charged at the external price

Important note:

• No retroactive refunds will be issued
• Transactions already booked will remain unchanged

Ar galiu atsiskaityti tiesiogiai savo kredito kortele?
Ne, ne prie kasos aparatų. Tačiau kreditinės kortelės sąskaita gali būti nustatyta mėnesiniam atsiskaitymui už jūsų “CasinoCard” pirkinius.

Ar iš esmės priimamos visų tipų kredito kortelės?
Ne. Mes priimame tarptautinių paslaugų teikėjų Master, VISA, Union Pay ir JCB kredito korteles, bet ne įmonių kredito korteles, tokias kaip AMEX Corporate Card, nes jos gali būti naudojamos tik komandiruotėms.

Kas atsitinka, kai kredito kortelės galiojimo laikas baigiasi reguliariai?
Jus informuos Siemens Gastronomija ir turite įvesti naują galiojimo datą MyCasinoCard. Priešingu atveju jūsų “CasinoCard” bus užblokuota.

Kaip saugu pateikti kredito kortelės informaciją?
Labai saugus, nes apdorojimo metu naudojamas PSD 2 (dvigubas identifikavimas).

Ar galiu perjungti SEPA tiesioginio debeto ir atsiskaitymo kreditine kortele?
Taip, jei pereisite nuo SEPA tiesioginio debeto prie atsiskaitymo kreditine kortele arba atvirkščiai, pakeisti atsiskaitymo duomenys bus perkelti į sekančius mėnesio 14 ar 28 d. ir tada bus naudojami kaip kiekvieno atsiskaitymo pagrindas.

Kodėl užsiregistravus kreditinę kortelę atliekamas 0,01€ užsakymas?
Priklausomai nuo kredito kortelės instituto, norint patikrinti kortelę ar sąskaitą, gali prireikti papildomo kredito kortelės išankstinio autorizavimo. Šiuo tikslu atliekamas vadinamasis testinis užsakymas už 0,01€ sumą. Ši suma bus išleista po bandymo ir nebus nurašyta iš jūsų sąskaitos.

Ką daryti, jei mano bankas nedalyvauja SEPA tiesioginio debeto metodu?
Yra bankų, kurie, nors ir yra SEPA rajone, nedalyvauja SEPA tiesioginio debeto schemoje. “MyCasinoCard” atpažįsta šiuos bankus ir tokių banko duomenų laikyti neįmanoma.

Ar yra kokių nors alternatyvų, jei mano kilmės šalis nėra SEPA srityje?
Taip, tokiu atveju galite susikurti kreditinės kortelės sąskaitą savo MyCasinoCard profilyje, skirtą debetuoti CasinoCard operacijas.

Ar galiu perjungti SEPA tiesioginio debeto ir atsiskaitymo kreditine kortele?
Taip, jei pereisite nuo SEPA tiesioginio debeto prie atsiskaitymo kreditine kortele arba atvirkščiai, pakeisti atsiskaitymo duomenys bus perkelti į sekančius mėnesio 14 ar 28 d. ir tada bus naudojami kaip kiekvieno atsiskaitymo pagrindas.

My QR code/ID card is not working, has expired, or has been blocked – what could be the reason?
Possible causes:

• The validity period has expired (e.g. apprenticeship, internship, temporary employment, retirees, or other fixed-term contracts)
• Payment details (e.g. bank account or credit card) have changed or are no longer valid but were not updated in the MyCasinoCard account
• Payment function has been deactivated

My validity period has expired – what should I do?
Your authorization must be extended, re-submitted, or reviewed.
Procedure:

• Contact support
• Please send us your proof of eligibility as a PDF. This may include:
  • Letter confirming the extension of your apprenticeship / dual study program
  • Temporary employment contract
  • Internship or working student contract with the updated end date
  • Letter from your employer confirming your eligibility (only applicable for contract partners of Siemens Gastronomie)

I have new payment details – does this affect the payment function of the QR code/PKI card?
YES, if new payment details (bank account/credit card) are not updated in your MyCasinoCard account:

• The QR code/payment function of the ID card may be deactivated
• Outstanding transactions cannot be debited
• Please check and update your payment details in your account
• Make sure your bank account or credit card is active and has sufficient funds
• Contact support so that your payment process can be restored

Note:
A change to your bank details with P&O (HR department) is not automatically transferred to your MyCasinoCard account.

What do I need to do to store or update my current payment details?
If you already have a MyCasinoCard account:

• Log in to your MyCasinoCard account
• Add or update your current payment details there

If you do not yet have a MyCasinoCard account:

• Register in the MyCasinoCard portal
• Then add your current payment details

What happens if my QR code is misused or if I lose it?

• Transactions not carried out by yourself unfortunately cannot be refunded.
• If you lose your QR code, you can generate a new code at any time in the online portal at mycasinocard.siemens.de. Your previous QR code will then be automatically blocked.

I registered online in the web portal. Why does my ID card not work at the checkout?
After successful online registration in the portal, you will immediately receive a personal QR code that can be used directly for payment at the checkout. If you would like to use the payment function on your Siemens employee ID card, the card must additionally be encoded. However, this only applies to employees of Siemens AG or Siemens Mobility GmbH. Please note that encoding cannot be carried out on-site for external customers.

My ID card does not work or no longer works – what should I do?

• New ID card → The ID card has not yet been encoded → Payment function has not yet been activated
• A new ID card was encoded, but afterwards a new QR code was requested → The ID card can no longer be used

Solution:

• Have the ID card encoded again
• Then request the current QR code again, not a NEW one

Note:

• External customers can only pay using the QR code
• Registration in the MyCasinoCard portal does not automatically activate the payment function on your ID card

Where can I activate the payment function for my ID card?
On-site at a location where your ID card can be encoded or where you can receive information about encoding locations. Information via location management

Can I switch between SEPA direct debit and credit card billing?
Yes. If you would like to switch from SEPA direct debit to credit card billing, or vice versa, the updated billing details will take effect on the following 14th or 28th of the month and will then apply to all future billing cycles.

Why is a charge of €0.01 made when registering my credit card?
Depending on the credit card provider, an additional pre-authorization may be required to verify a card or account. For this purpose, a so-called test transaction of €0.01 is carried out. This amount will not actually be charged, will be released again after verification, and will not be debited from your account.

What if my bank does not participate in the SEPA direct debit scheme?
Some banks, although located within the SEPA area, do not participate in the SEPA direct debit scheme. MyCasinoCard recognizes these banks, and saving such bank details is therefore not possible.

In this case, you have the following alternatives:

• You can check your IBAN in advance using an IBAN validator.
• This ensures that your bank supports the SEPA direct debit scheme and that saving your details works correctly.

If your bank does not support SEPA direct debit, you can alternatively:

• Add a credit card
• Use another bank account that supports SEPA direct debit

Are there alternatives available if my country of origin is not part of the SEPA area?
Yes. In this case, you can store a credit card account in your MyCasinoCard profile for billing your CasinoCard transactions.

The following groups are eligible for the Siemens employee price or trainee discount:

Employee Price (without surcharge)

• Employees (domestic)
• Employees (international)
• Retirees / pensioners
• Authors of final theses (Bachelor’s or Master’s) without a training or study grant agreement with Siemens AG
• Doctoral candidates
• Working students
• Employees studying alongside their job
• Dual-study students after completion of the Chamber of Industry and Commerce (IHK) examination
  (from the 4th year onwards)

Trainee Discount

• Apprentices or dual-study students of Siemens AG or its subsidiaries
• Apprentices or dual-study students of partner companies
• Master’s students of Siemens AG or its subsidiaries with a study grant agreement
• Interns (mandatory internships / school internships / other internships)
• Apprentices or dual-study students of Siemens AG or its subsidiaries

In addition, employees of contractual partners of Siemens Gastronomie may also be eligible for discounted prices, although these may differ from the discounts listed above.

I believe I am eligible – what can I do?

Please send us proof of your employment relationship as a PDF (including your name and, for clear identification purposes, also your date of birth).

Some companies that have a contract with Siemens Gastronomie for the use of company restaurants wish to decide themselves which of their employees are eligible. If you are an employee of such a company, you will additionally require a confirmation letter from your employer.

Why are there charges on my account even though I haven’t used the service recently?

Charges are always processed with a delay (~4 weeks)

Example:

• Usage/transactions: May
• Charge: End of June

I don’t understand the charge

• Check your transactions in the MyCasinoCard portal under “Transactions and Direct Debits”
• Compare the time period
• Contact support if there are discrepancies

Can I set the timing of my debit myself?

• Unfortunately, individual direct debits are not possible
• Transactions are aggregated and debited at a fixed time
• You can view your transactions in the portal and plan the debit accordingly

Why don’t I see any debits in my account even though I’ve made transactions?

• You may be using a credit card for the CasinoCard process and have set up credit card as your payment method.
• No SEPA debit
• Billing is processed via credit card
• Credit card debits are not displayed in the MyCasinoCard portal

Where can I view my transaction history?
MyCasinoCard Portal → Transactions

There you will see:

• Transaction history
• Individual transactions
• Current balance

Why can't I see my transactions/transaction history and am I getting a UID error message?
Common cause:

Browser or cookie settings
What can I do?

• Switch browsers
• Clear cookies
• Log in again
• Note for mobile devices (e.g., iPhone with Safari)
• Settings → Safari → Privacy
• Blocking prevents display

What can I do if I notice discrepancies in my transactions/sales?

If you notice duplicate charges on a single day, please report them promptly via email directly to the location where you dined.

If you notice any other discrepancies in your transactions: Please contact support for clarification.

Why do I have to pay the external price for the second meal?

Legal regulation (non-cash benefit value for 2026: € 4.57)
Only one main course per day at the employee price is tax- and social security-insurance.

What happens with the second meal?
It cannot be sold at the employee price on a tax- and social security-insurance basis.
Therefore, the external price for the cheaper meal is charged for the second meal.

Are there any exceptions (e.g., working from home)?
→ No, unfortunately, the law makes no distinctions. The only determining factor is that an employee is granted a discounted meal only once per workday.

How do I add my QR code to my wallet?

Use the link provided: “Download PKPass file” • This link allows you to import the file into a wallet app (iOS & Android)

Instructions:

• Open the link on your smartphone
• Open the file
• Add to wallet

• You can block or cancel your CasinoCard feature yourself in your MyCasinoCard account.
• If you have accidentally canceled or blocked your CasinoCard, please contact Support.
• Please note that the final charge will always be processed the following month.

Registration for Retirees

Former Siemens employees who have previously used a CasinoCard as cardholders are asked to register by clicking the “CasinoCard Cardholders” button. We recommend using your personal email address to register. If you need help or don’t have a smartphone, just send us an email. We’re happy to assist you!

Please contact our support.