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SFLL. (China) - Complaints and Suggestions

If you have any comments or suggestions regarding Siemens Finance and Leasing Ltd. (China) 's products or services (including PBOC Credit disputes), please feel free to contact us through the following channels.

I. Contact Channels

Telephone: +86 010-6476 2634

Email: sfllplatform.sfs.cn@siemens.com

Mailing Address: Operations, Siemens Finance and Leasing Ltd. (China)

16th Floor, Siemens Building

No. 7 Wangjing Zhonghuan Nanlu, Chaoyang District

Beijing 100102, China

Working Hours: Monday to Friday, 9:00 AM – 12:00 PM | 2:00 PM – 5:00 PM

II. Processing process

  1. The customer makes suggestions or complaints through the acceptance channels announced by the company;
  2. After receiving suggestions or complaints, the company will forward them to the relevant specific acceptance departments according to the customer's suggestions or complaints;
  3. Relevant departments verify the suggestions or complaints from customers and formulate solutions;
  4. The company makes a timely handling decision and informs the customer;
  5. Record and file customer complaints.

Important Notice

These contact channels are exclusively for complaints and suggestions regarding Siemens Finance and Leasing Ltd. (China). For complaints or suggestions concerning other Siemens Group companies or business units, please contact the relevant departments through their respective channels.

Thank you for your understanding and support!