“The aim is to understand every detail of the business strategy”
It sounds easy enough. Being customer centric means listening to and understanding customers’ needs, and gearing all your business decisions toward them. But establishing and practicing customer centricity isn’t quite that simple. So GBS has set up new processes and creates a mindset that brings this corporate philosophy to life.

It sounds easy enough. Being customer centric means listening to and understanding customers’ needs, and gearing all your business decisions toward them. But establishing and practicing customer centricity isn’t quite that simple. So GBS has set up new processes and creates a mindset that brings this corporate philosophy to life.