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Siemens Industry Online Support App


Get optimal support anywhere!

With the Industry Online Support App you have access to more than 300,000 documents about all the Siemens Industry products - any time and anywhere.


The main functions at a glance

The main functions at a glance

  • Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product. 
  • Send your product information or entries per e-mail in order to process the information directly at the workstation.
  • Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
  • Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage. 
  • Transfer PDF documents to an external library. 
  • The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

App Download

Release information and download

New functions in version 4.2.

  • Spare parts search: The menu gives you access to the spare parts search. The article or serial number can be easily read with the scan function or entered manually. You then receive a result that you can send by mail.

  • Scan function: Optimization and enhancement of the scan functionality.
  • Improvements of the support request: Support for entry of personal data.
  • Bug fixes.