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The Austrian Federal Railways, ÖBB, has upgraded its high-speed train service, railjet, with a smart data solution by Siemens. And passengers love the result.
Service driven by data
Every day, Austria’s leading mobility services provider, the ÖBB Group, helps around 1.3 million passengers reach their destination – and to reach it safely and on time. In 2015, the Austrian Federal Railways ÖBB was among the most punctual railway operators in Europe with a punctuality rate of 96.3 percent – a rate ÖBB is striving to improve further.
ÖBB uses smart data analytics – provided by Siemens’ Digital Services and powered by Sinalytics – to optimize the high service level of its railjet lines. These Siemens-engineered state-of-the-art high-speed trains link major cities in Austria, Germany and Hungary. Running like clockwork – some at two-hour intervals – they attract cross-border commuters and frequent business travelers alike. They appreciate the reliability and punctuality of railjet – a service that makes their busy lives much easier.
ÖBB Technical Services is responsible for railjet maintenance and fleet management. The ÖBB subsidiary works closely with Siemens’ international team of data analysts to interpret the tens of thousands of data points generated by trains deployed across the rail operator’s infrastructure. These data points come together to create a comprehensive real-time digital status of the entire railjet fleet.
Within the ÖBB, railjet distinguishes itself by high customer satisfaction. We’re convinced that we are achieving a direct benefit for our customer with the digitalization package and the Siemens rail data service.
Smart data analytics
Siemens’ international team of data analysts interprets ÖBB’s complex streams of mobility-related, as well as sensor-enabled, data to spot trends and monitor the status of machinery – a service that requires a deep understanding of data and extensive rail expertise. Monitoring in real time has helped ÖBB spot potential weaknesses, prevent downtime, save energy and costs, and boost availability.
For the future of the mobility business, vehicles alone are not the decisive factor. For customers, it is about the lifetime costs of vehicles and their efficient use. Success can be achieved only with the help of bundled data from vehicles, the infrastructure and operations.
Smart Guidance, Smart Monitoring and Smart Data Analysis stand at the core of Siemens‘ Digital Services: Monitoring and diagnostics, prescriptive services and intelligent energy management significantly increase availability. But rail operators also benefit from a higher and more robust level of efficiency, insights into cost-cutting potential and direct 24/7 access to the Siemens rail helpdesk.
The key to smooth deployment scheduling is predictive maintenance. Algorithms tailored to ÖBB’s specific applications monitor all data, report any deviation from the norm and support strategies for correction. © ÖBB/Bönsch
Siemens‘ Smart Insights Services help to detect components at risk of failure. This monitoring of all systems during operation comes with substantial cost-cutting potential: It enables ÖBB to replace components according to their actual degradation rather than based on statistical data. © ÖBB/Norz
Seasoned troubleshooters at Siemens‘ Rail Support Centers are online around the clock – for remote diagnostics support from head office and to coordinate ad-hoc calls for service technicians and spare parts logistics. © ÖBB/Philipp Horak
Find out more about products and solutions for smart mobility, and how Siemens is helping mobility providers to add intelligence to existing rail assets.