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Service Driven by Data

Data Analysts Bring You Home on Time

Every day, Austria’s leading mobility services provider, the ÖBB Group, helps around 1.3 million passengers reach their destination – and to reach it safely and on time. In 2015, the Austrian Federal Railways ÖBB was among the most punctual railway operators in Europe with a punctuality rate of 96.3 percent – a rate ÖBB is striving to improve further.


ÖBB uses smart data analytics – provided by Siemens’ Digital Services and powered by Sinalytics – to optimize the high service level of its railjet lines. These Siemens-engineered state-of-the-art high-speed trains link major cities in Austria, Germany and Hungary. Running like clockwork – some at two-hour intervals – they attract cross-border commuters and frequent business travelers alike. They appreciate the reliability and punctuality of railjet – a service that makes their busy lives much easier.

ÖBB Technical Services is responsible for railjet maintenance and fleet management. The ÖBB subsidiary works closely with Siemens’ international team of data analysts to interpret the tens of thousands of data points generated by trains deployed across the rail operator’s infrastructure. These data points come together to create a comprehensive real-time digital status of the entire railjet fleet.

Interurban Mobility Like Clockwork

Within the ÖBB, railjet distinguishes itself by high customer satisfaction. We’re convinced that we are achieving a direct benefit for our customer with the digitalization package and the Siemens rail data service.

Andreas Zwerger, CEO, ÖBB Technische Services GmbH

Smart Data Analytics

Know Your Data, Know Your Trains

Siemens’ international team of data analysts interprets ÖBB’s complex streams of mobility-related, as well as sensor-enabled, data to spot trends and monitor the status of machinery – a service that requires a deep understanding of data and extensive rail expertise. Monitoring in real time has helped ÖBB spot potential weaknesses, prevent downtime, save energy and costs, and boost availability.


For the future of the mobility business, vehicles alone are not the decisive factor. For customers, it is about the lifetime costs of vehicles and their efficient use. Success can be achieved only with the help of bundled data from vehicles, the infrastructure and operations.

Gerhard Kreß, Head of Siemens Mobility Data Services Center

Digital Services

The Future On Board

Smart Guidance, Smart Monitoring and Smart Data Analysis stand at the core of Siemens‘ Digital Services: Monitoring and diagnostics, prescriptive services and intelligent energy management significantly increase availability. But rail operators also benefit from a higher and more robust level of efficiency, insights into cost-cutting potential and direct 24/7 access to the Siemens rail helpdesk.

Solve Technical Issues Before They Arise

The key to smooth deployment scheduling is predictive maintenance. Algorithms tailored to ÖBB’s specific applications monitor all data, report any deviation from the norm and support strategies for correction. © ÖBB/Bönsch

Cut Costs by Assessing Wear and Tear

Siemens‘ Smart Insights Services help to detect components at risk of failure. This monitoring of all systems during operation comes with substantial cost-cutting potential: It enables ÖBB to replace components according to their actual degradation rather than based on statistical data. © ÖBB/Norz

Troubleshooters Just a Phone Call Away

Seasoned troubleshooters at Siemens‘ Rail Support Centers are online around the clock – for remote diagnostics support from head office and to coordinate ad-hoc calls for service technicians and spare parts logistics. © ÖBB/Philipp Horak

Portfolio Overview

Adding Intelligence to Mobility Solutions

Find out more about products and solutions for smart mobility, and how Siemens is helping mobility providers to add intelligence to existing rail assets.