Please use another Browser

It looks like you are using a browser that is not fully supported. Please note that there might be constraints on site display and usability. For the best experience we suggest that you download the newest version of a supported browser:

Internet Explorer, Chrome Browser, Firefox Browser, Safari Browser

Continue with the current browser

Product support for power transmission and power distribution

Product support and services from Siemens for power transmission and power distribution assets

Maintain and improve the availability, performance and life cycle of your power transmission and distribution assets

Siemens provides comprehensive product-related and value adding services for energy systems. We support power transmission, power distribution, and industrial customers throughout the entire lifecycle along the energy chain. Our services keep the grid infrastructure on the cutting edge in terms of sustainability, reliability, security, efficiency, environmental friendliness and business value.

Fit for the future of energy

Powerful product support for today’s and tomorrow’s energy demand

Energy is one of today’s most important commodities. Whether for industries, companies, millions of private households or public infrastructure – a highly reliable flow and supply of energy at all times is key. Thus, to prevent grid outages, ensure efficient and smooth net operation, and keep power transmission and distribution competitive and profitable at the same time, we offer TSOs, DSOs, and industrial grid operators comprehensive services for their systems and assets.

Get secure online access to information specifically tailored to your needs:
Energy Business Portal

Service portfolio

The full range of energy management customer services

Keep your power infrastructure reliably up-to-date in terms of availability, efficiency, lifecycle and environmental friendliness: Benefit from our vast expert know-how and comprehensive services for all kinds of power supply products, systems, and assets regarding power transmission, power distribution, and industrial energy supply. Based on eight service pillars, our services cover everything you need – from field and maintenance services, repair and emergency services as well as spare parts to modernization and digital services, training and consulting, and service programs.

Customer Support Center

Our Customer Support Center at your service

From standard inquiries to complex technical questions, the experts at our Customer Support Center are available to all customers in charge of or working with our power and energy products and systems.

The Customer Support Center (CSC) from Siemens is a highly qualified service provider channel for all inquiries in the field of power and energy. We offer competent, reliable and prompt customer support, worldwide, 24 hours a day in English and German, including:

  • 24/7 availability – we ensure availability 24 hours a day, 365 days a year.
  • First level support – well trained and experienced support agents execute all incoming requests promptly and professionally to ensure the fastest possible and best assistance.
  • Second level support – experts on the second level clarify incoming requests directly with the customer, e.g. technical questions, orders etc.
  • Process and ticket system – the client-capable ticket system ensures transparency and ticket tracking including effective escalation management.
  • Escalation management – we monitor the processing of tickets up to a certain status which guarantees a prompt and proper handling of tickets.
  • On Call Duty Services – we deliver extended services for contract customers, for example with contractually agreed lead times for service technicians arriving on-site.

* Charges depending on provider