When we talk about a system-tested, ready-to-use and preconfigured infrastructure, many steps are necessary and crucial in advance to get the system up and running.

To name just a few, this includes for example logistics and hardware commissioning, firmware normalization, hardware configuration, BIOS settings, Windows Server Core installation (including updates and drivers), hypervisor configuration, VM (virtual machine) deployment, system hardening/security settings, management console installation, and a holistic technical support throughout the entire scope of supply - keeping the integration stress-free and saving you a huge amount of time to focus on what matters most to you.

We provide comprehensive and centralized support for the entire scope of delivery, ensuring peace of mind and smooth operations. You'll benefit from a Single Point of Contact for all questions and issues, eliminating 'vendor ping-pong.' We support everything from hardware and hypervisors to operating systems, industry-specific software, and B&R (backup and restore) software. Beyond initial setup, we deliver reliability through continuous compatibility checks, security updates, and empower you with extensive product manuals, FAQs, and SIOS articles.

With Remote Industrial Operations Services our experts monitor your infrastructure 24/7 and you receive proactive notification of potential issues - before they impact your production. We keep your system available, secured, maintained and supported. Our experts are there to support you with any questions or issues regarding your Industrial Automation DataCenter installation.

You don‘t have to monitor and manage your systems all by yourself. Remote Industrial Operations Services offer modular managed services, allowing you to select the support you need.

Availability
Our experts continuously monitor your systems and manage incidents as well as your network and domains.

Cybersecurity
To keep your systems secure we provide vulnerability management and anomaly detection.
For an end-to-end approach, we offer 24/7 OT Security Operations Center (SOC) as a Service – managed by Siemens experts. The same SOC protecting Siemens factories worldwide is available to safeguard your infrastructure, providing expert security monitoring, threat detection, and incident response.

Maintenance
Our experts perform periodic and preventive maintenance, implement updates and patches and manage your backup and restore.

Support
We provide global remote support to assist you with inquiries and in case of issues no matter where your sites are located.