heyPatient Advanced – Front Door & Automation

heyPatient Advanced – Front Door & Automation toiteallikaks on heyPatient

heyPatient AG on Šveitsi tervishoiutehnoloogiaettevõte, mis pakub täielikult integreeritud patsiendikeskset platvormi rakenduste, veebi ja kohapealsete terminalide kaudu. <br/>Meie lahendus toetab kogu patsiendi teekonda — alates digitaalsest sisseehitamisest ja kohtumiste ajastamisest kuni ravi koordineerimise, automatiseeritud patsiendi kõne, -navigeerimise, -dokumentatsiooni, vormide, hoolduse @home ja muuni. <br/>Sujuvamaks suhtlemist ja protsesse parimate tavade funktsionaalsete moodulite abil, parandame patsientide kogemusi ja haiglates ja kliinikutes toimimise tõhusust.<br/>Mitmepoolne platvorm on pilvepõhine, pakub 21 keelt, sisaldab patsientide isikuhooldusvõrgustikku ja on ühe nupuvajutusega valmis.

Avasta heyPatient

Miks Automate patient intake: AI concierge, check-in and routing?

Reception bottlenecks, no-shows and unanswered out-of-hours patient questions cost hospitals time and revenue. heyPatient Advanced solves this by extending Essentials with web admission, Self check-in, intelligent patient routing,an AI patient concierge & service booking. Extended with an integrated patient call system. The result is a connected patient journey from home preparation to follow-up, reducing manual coordination.

Connected patient flow from home to follow-up

Eelised

Shorter queues and faster patient routing
QR-based self check-in, intelligent routing and patient call systems reduce manual reception work. Patients reach the right destination faster while staff spend less time coordinating arrivals.
24/7 patient support without additional staff
The AI patient concierge answers questions, guides preparation and supports navigation around the clock. Hospitals improve patient experience while reducing call volume and administrative workload.
Higher efficiency and better utilisation
Automated reminders, structured preparation and integrated service booking reduce no-shows and improve capacity utilisation. Clinical and administrative teams benefit from more predictable scheduling.

Soovitatavad Võimalused

Web admission and digital patient registration

Web admission and website integration

Patients register digitally through the hospital website without requiring the app. Supports multilingual admission workflows, configurable service lines and direct integration into the FHIR-based platform.

Smart check-in, routing and indoor navigation

Smart Check-in & Patient Routing

Patients scan a QR code or enter their Patient ID (PID) on arrival to activate check-in. Admission status is validated automatically and patients are routed to the correct destination, reducing manual reception work and waiting times.

AI patient concierge and self-service support

AI Concierge Capability

A 24/7 AI-powered assistant answers patient questions, supports preparation, explains appointments and helps patients navigate services before and during their journey.

Case Study

KSB: Patient call system live within days

Kantonsspital Baden deployed heyPatient's patient call system within days. Patient flow improved, waiting times decreased and front-desk workload was reduced from day one.

Success Story: KSB Patient Call System – heyPatient

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AI-powered patient journey automation illustration

Connected Patient Journey

Hospitals and clinics use heyPatient Advanced to orchestrate the patient journey from home preparation to follow-up. Patients complete web admission, receive notifications, AI guidance, self check-in, intelligent routing and integrated service booking with less manual coordination.